Isabella Latimer
Brisbane,QLD
Summary
Motivated and reliable with over 3 years of experience in customer-facing roles across retail, hospitality, and storage. Confident communicating with a wide range of people and able to stay calm and organised in fast-paced environments. Currently studying Enrolled Nursing and really interested in gaining hands-on experience in healthcare. Known for being adaptable, supportive, and able to handle pressure while still providing a positive experience for others.
Overview
5
5
years of professional experience
Work History
Relay Officer
NRS
12.2025 - Current
- Provided real-time communication support for deaf and hard-of-hearing individuals, ensuring accuracy, clarity, and professionalism in high-pressure situations
- Managed sensitive and confidential information in line with strict privacy and compliance standards
- Maintained high attention to detail while processing and relaying time-critical information accurately
- Demonstrated strong interpersonal skills when supporting individuals in complex or emotionally sensitive situations
- Followed structured procedures and protocols to ensure consistent and reliable service delivery
- Worked collaboratively within a team environment while also maintaining the ability to operate independently
Storage Consultant
National Storage
07.2025 - 12.2025
- Maintained clean, organised, and professional facility standards to ensure a positive customer experience
- Managed customer enquiries, account issues, and billing support via phone and email, delivering clear and efficient communication
- Adapted to different team environments by providing flexible shift coverage across multiple centres
- Handled administrative tasks including account management and record updates with a high level of accuracy
- Demonstrated strong problem-solving skills when assisting customers with overdue accounts and service enquiries
Team Member
Kmart
01.2022 - 01.2025
- Delivered friendly, efficient service while assisting customers and managing POS transactions.
- Supported stock handling, merchandising, and decant processes to maintain floor readiness.
- Adapted to changing demands by covering extra shifts during peak and holiday periods.
Cashier
Pizza Capers
01.2021 - 01.2022
- Processed cash and EFTPOS transactions accurately in a fast-paced environment.
- Provided excellent customer service, taking orders and addressing queries efficiently.
- Maintained cleanliness and stock levels in service and food prep areas.
Education
High School Diploma -
Moreton Bay College
11-2023
Enrolled Nursing Diploma - Health Care Administration
IHNA
04-2026
Skills
- Problem solving
- Team collaboration
- Attention to Detail
- Clear Communication
- Confidentiality
- Following Procedures
- Time Management
References
- Nada Jabbar, Centre Manager, National Storage Fortitude Valley, njabbar@nationalstorage.com.au, 0434 372 780
- Gail English, Store Manager, Kmart Wynnum, K1063ma01@kmart.com.au, 0404 382 199
- Nathan Shaw, NRS, Concentrix Brisbane, nathan.shaw@concentrix.com
Timeline
Relay Officer
NRS
12.2025 - Current
Storage Consultant
National Storage
07.2025 - 12.2025
Team Member
Kmart
01.2022 - 01.2025
Cashier
Pizza Capers
01.2021 - 01.2022
High School Diploma -
Moreton Bay College
Enrolled Nursing Diploma - Health Care Administration
IHNA