- Overseas Travel
- Gym Workouts
- Reading
- Pilates and Yoga
- Cooking
Isabella Morgan
Balwyn North
Summary
I have found a special interest in healthcare having worked in the industry for the past 2 years. I enjoy assisting patients with their cardiac care and working alongside clinical specialists and the administrative team. The experience I have gained and skills I am developing has placed me in a good position to further advance my career in the medical field.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Advara HeartCare
02.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to accreditation standards and practice policies and procedures.
- Performed various administrative tasks by emailing, copying and faxing documents.
- Managed multi-line phone system in a pleasant and professional manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Waiting Staff Member
Bean Thief
02.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and attentive service.
- Exemplified outstanding teamwork by assisting colleagues as needed.
- Efficiently managed reservation bookings, accommodating both walk-in guests and large parties while minimizing wait times.
Shop Assistant
Kmart
01.2021 - 02.2022
- Completed daily tasks accurately and on-time to support shop needs.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in locating items, ensuring a positive shopping experience.
Education
Associate of Applied Science - Biomedical Sciences
RMIT University
Melbourne, VIC11-2025
Certificate IV - Science
RMIT University
Melbourne, VIC07-2023
VCE -
Balwyn High School
Balwyn North, VIC11-2022
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient privacy and confidentiality
- Medical billing
- Electronic medical records
- Medical office administration
- Customer service
- Problem-solving
- Critical thinking
Interests
Timeline
Medical Receptionist
Advara HeartCare
02.2023 - Current
Waiting Staff Member
Bean Thief
02.2022 - 12.2022
Shop Assistant
Kmart
01.2021 - 02.2022
Associate of Applied Science - Biomedical Sciences
RMIT University
Certificate IV - Science
RMIT University
VCE -
Balwyn High School
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