ISABELLA VELO
Sydney,Australia
Summary
Professional psychologist with diverse healthcare experience, including roles as an AIN Nurse, Medical Receptionist, and Mental Health Support Worker. Proficient in medical terminology, patient care, and crisis intervention, with strong teamwork and organizational skills. Passionate about enhancing patient well-being and eager to contribute to a collaborative healthcare environment.
Overview
8
8
years of professional experience
Work History
Therapeutic Carer
Treehouse Innovative Families
02.2025 - Current
- Proficient in conducting thorough risk assessments and developing effective safety plans to protect vulnerable children and adolescents
- Experienced in managing crises involving at-risk youth, providing immediate support and implementing de-escalation techniques
- Strong ability to manage complex cases, coordinating with multidisciplinary teams to ensure comprehensive care for young people
- Skilled in applying trauma-informed approaches to support children and adolescents who have experienced abuse, neglect, or other traumatic events
- Dedicated to advocating for the rights and needs of vulnerable youth, ensuring their voices are heard in social and legal systems
- Excellent at establishing trust and rapport with children, adolescents, and their families, fostering positive and supportive relationships
- Strong verbal and written communication skills, capable of preparing detailed reports and presenting information clearly to stakeholders
- Adept at identifying issues and developing creative solutions to address the challenges faced by at-risk youth
- Sensitive to the cultural and socio-economic backgrounds of diverse youth populations, ensuring inclusive and respectful support
Mental Health Support Worker
Astute Living Care
06.2023 - Current
- Provide emotional support and crisis intervention for clients, ensuring safety and well-being
- Develop and implement personalized care plans, enhancing client recovery and stability
- Coordinate with healthcare professionals to deliver comprehensive mental health services
- Monitor client progress, adjusting interventions to achieve measurable improvements
- Facilitate group therapy sessions, fostering a supportive community environment
- Casual, Paid
AIN Nurse
Nightingale Nurses at home
04.2023 - Current
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Casual, Paid
Child protection Youth Worker
Engage Abilities
12.2023 - 02.2025
- Proficient in conducting thorough risk assessments and developing effective safety plans to protect vulnerable children and adolescents
- Experienced in managing crises involving at-risk youth, providing immediate support and implementing de-escalation techniques
- Strong ability to manage complex cases, coordinating with multidisciplinary teams to ensure comprehensive care for young people
- Skilled in applying trauma-informed approaches to support children and adolescents who have experienced abuse, neglect, or other traumatic events
- Dedicated to advocating for the rights and needs of vulnerable youth, ensuring their voices are heard in social and legal systems
- Excellent at establishing trust and rapport with children, adolescents, and their families, fostering positive and supportive relationships
- Strong verbal and written communication skills, capable of preparing detailed reports and presenting information clearly to stakeholders
- Adept at identifying issues and developing creative solutions to address the challenges faced by at-risk youth
- Sensitive to the cultural and socio-economic backgrounds of diverse youth populations, ensuring inclusive and respectful support
- Casual, Paid
Medical Receptionist
Drummoyne Medical Practice
04.2023 - 03.2024
- Greet and check in patients, and collect personal, medical, and medicare information
- Schedule, reschedule, and verify patient appointments, schedule appointments with secondary care providers
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Use Pracsoft and Medical director software to manage patient records and files; reinforce and uphold patient confidentiality
- Collected patient copayments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients
- Manage patient records using Pracsoft and Medical Director, ensuring data accuracy and confidentiality while streamlining appointment scheduling and check-ins
Waitress
Deckhouse restaurant
10.2021 - 04.2023
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Used cash registers and credit card machines to cash out customers
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Greeted new customers, discussed specials and took drink orders
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Fast Food crew member
McDonalds
09.2017 - 05.2022
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction
- Listened attentively to customer complaints or requests and resolved issues without need to escalate
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business
- Trained newly hired employees on routine tasks and customer service
Education
Masters of Professional Psychology - Psychology
Western Sydney University
Sydney, NSW11-2025
Bachelors of Psychology (Honours) - Psychology Honour's
Western Sydney University
Parramatta, NSW11.2024
Certificate 3 - Health Services (Assistant in Nursing)
Tafe
Meadowbank, NSW11.2020
High School Diploma - undefined
Riverside Girls High School
Sydney, NSW11.2020
Skills
- Working with Children's Check
- Police Check
- Responsible Service of Alcohol (RSA)
- Covid 19 Certificate
- Nursing care plans
- Excellent written and verbal communication
- Multitasking and organization
- Teamwork and collaboration
- Time management and prioritization
- Knowledge of Medical Terminology
- Crisis intervention
Timeline
Therapeutic Carer
Treehouse Innovative Families
02.2025 - Current
Child protection Youth Worker
Engage Abilities
12.2023 - 02.2025
Mental Health Support Worker
Astute Living Care
06.2023 - Current
AIN Nurse
Nightingale Nurses at home
04.2023 - Current
Medical Receptionist
Drummoyne Medical Practice
04.2023 - 03.2024
Waitress
Deckhouse restaurant
10.2021 - 04.2023
Fast Food crew member
McDonalds
09.2017 - 05.2022
Certificate 3 - Health Services (Assistant in Nursing)
Tafe
High School Diploma - undefined
Riverside Girls High School
Masters of Professional Psychology - Psychology
Western Sydney University
Bachelors of Psychology (Honours) - Psychology Honour's
Western Sydney University
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