MATTHEW CASSAR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Dedicated lifeguard with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Attentive Swim Instructor with proven abilities individual and group instruction. Careful about monitoring students to prevent injuries and other emergency situations. Knowledgeable about related equipment and teaching techniques.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Duty Manager, Receptionist
Mitchell Shire Council
04.2023 - Current
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Duty Manager, Lifeguard, Receptionist
YMCA
05.2022 - Current
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Recorded daily activity logs and incident reports for tracking purposes.
- Responded to patron incidents in professional and timely manner.
- Inspected pools and pools areas for adherence to safety protocols.
- Educated patrons on safety protocols and enforced safety rules.
- Attentively monitored swimmers to identify distress.
- Inspected and tested pool equipment functionality to minimize hazards.
Lifeguard, Duty Manager
Belgravia Leisure
10.2021 - Current
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Administered CPR and first-aid following best practices.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Responded to patron incidents in professional and timely manner.
- Adapted teaching techniques to different learning styles.
- Prepared equipment before each class class and stored items promptly after classes.
- Developed and implemented lesson plans based on individual student needs.
Education
Bachelor of Applied Science - Aviation
RMIT University
Melbourne, VIC10.2025
High School Diploma -
St Monica's College
Melbourne, VIC11.2021
Skills
- CPR
- First Aid
- Swim teacher certified
- Pool lifeguard certified
- Working with children's check
- National Police Check
- Responsible Service of Alcohol
Certification
William Wallace- Store Manager
Kathmandu
0406 748 895
Emine Zeybek- Administration Assistant
Fawkner Leisure Centre
0421 529 173
Mel Taylor- Duty Manager
Mill Park Leisure
0407 566 016
Timeline
Duty Manager, Receptionist
Mitchell Shire Council
04.2023 - Current
Duty Manager, Lifeguard, Receptionist
YMCA
05.2022 - Current
Lifeguard, Duty Manager
Belgravia Leisure
10.2021 - Current
Bachelor of Applied Science - Aviation
RMIT University
High School Diploma -
St Monica's College
William Wallace- Store Manager
Kathmandu
0406 748 895
Emine Zeybek- Administration Assistant
Fawkner Leisure Centre
0421 529 173
Mel Taylor- Duty Manager
Mill Park Leisure
0407 566 016
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