Isabella Waugh
Berwick,Victoria
Summary
Welcoming and motivated professional with 3 years of experience in retail setting and over 1 year of experience in a receptionist / gym setting, assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, being able to attend to clients and staff, managing time and multitasking. Strong ability to collaborate with others, keep my work area tidy and presentable, along with being personable with all customers to create a memorable experience and build string relationships with clients and staff.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Personal Performance Training Centre
2023.02 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Worked in social media management around the gym.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Retail Worker
Target
2021.05 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished and maintained sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Bachelor of Education - Primary And Secondary
Monash University
Melbourne, VIC11.2027
High School Diploma -
St Francis Xavier College
Beaconsfield, VIC11.2023
Skills
Organisation skills
Time Management
Communication skills
Problem solving
Familiarity with gyms and exercise
Customer/Client relations
Certification
Currently Undertaking Certificate 3 in Fitness through Australian Institute of Personal Trainers
Fitness Fanatic
I have always been into sport and fitness, with past experience in Netball, Dance and Gymnastics. I currently do weight training and kickboxing, along with HIIT training. I enjoy Pilates and Yoga as well as cardio such as running and will be running the Puffing Billy run in late October. Sport has always been in my life since I was young, and I strive to be my fittest and strongest always.
Timeline
Receptionist
Personal Performance Training Centre
2023.02 - Current
Retail Worker
Target
2021.05 - Current
Bachelor of Education - Primary And Secondary
Monash University
High School Diploma -
St Francis Xavier College
Currently Undertaking Certificate 3 in Fitness through Australian Institute of Personal Trainers
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