Isabella Welch
Avalon Beach
Summary
Restaurant Supervisor & Hospitality All-Rounder with extensive experience in front-of-house operations, high-end customer service, and event management. Skilled in supervising and training staff, managing multiple roles and venues, and delivering tailored photography and content creation for brand engagement. Proven ability to enhance customer experience and brand identity through effective communication and innovative strategies.
Overview
9
9
years of professional experience
Work History
Venue Supervisor
Queen Ester
Manly
02.2026 - Current
- Led shift leadership, managing floor operations and upholding service standards during peak hours.
- Guide, train, and support floor staff to ensure seamless communication between front-of-house and kitchen teams.
- Managed daily floor flow and resolved live service challenges, creating a welcoming atmosphere for guests.
- Oversaw opening and closing procedures to ensure venue security, optimal floor presentation, and precise daily financial reporting.
Restaurant Supervisor & Hospitality All-Rounder
Pocket Pizza
Avalon Beach
12.2024 - 03.2026
- Oversaw daily front-of-house operations, ensuring smooth service and high customer satisfaction.
- Supervised, trained, and supported staff across multiple venues, aligning service delivery with team and customer needs.
- Work across bar, floor, and retail roles, delivering efficient service in fast-paced, high-volume environments.
- Manage opening and closing procedures, cash handling, and POS transactions.
- Handled customer enquiries and resolved issues professionally, fostering a welcoming and positive atmosphere.
Photographer & Content Creator
Chrome Temple
Mona Vale
01.2022 - 01.2024
- Tailored photography and social media content to enhance brand identity and online presence for diverse clients.
- Created tailored photography and social media content to strengthen brand identity and online presence for a range of clients.
- Developed and managed social media content strategies that increased audience engagement and brand awareness.
- Worked closely with clients to understand brand goals and deliver customised creative solutions.
- Researched photography trends and digital content innovations to deliver fresh, relevant output.
Concierge
Mercedes-Benz
Mona Vale
01.2021 - 01.2024
- Delivered high-end customer service, supporting clients with vehicle handovers, technology setup (including MercedesMe), and post-delivery assistance.
- Maintained detailed product knowledge across the full Mercedes-Benz range to assist customers confidently.
- Coordinated vehicle deliveries, loan vehicles, and off-site handovers.
- Supported New and Pre-Owned Sales teams with administrative tasks, including stock bookings, vehicle registrations, and CRM data entry.
- Assisted with event coordination and worked closely with the Marketing Manager on social media initiatives.
- Created and planned Instagram content, including Reels, Stories, and Posts, to enhance brand engagement.
- Completed ongoing online training through Mercedes-Benz and Service NSW to stay current with systems, compliance, and industry updates.
Receptionist
Barnstone Kennels & Cattery
Duffys Forest
01.2020 - 01.2021
- Provided front-desk customer service, greeting clients and handling enquiries and bookings.
- Assisted with sales transactions and resolved customer concerns professionally.
- Maintained front-of-house presentation, including retail displays and cleanliness.
- Managed filing, administrative tasks, and handling of medications as required.
- Supported staff by assisting with complex customer situations.
Event Supervisor
The Boathouse Group
Whale Beach
01.2018 - 01.2021
- Supervised event setup, pack-down, and venue preparation to ensure seamless execution.
- Managed stock, platter rooms, and service areas ahead of events.
- Delivered high-end guest service, including bar service, table service, and bridal attendant duties.
- Acted as a key point of contact for guests and event stakeholders during service.
- Worked flexibly across multiple venues, adapting quickly to different event styles and team needs.
Education
Marketing and Digital Strategy -
University of Technology Sydney
Bachelor of Event Management -
International College of Management
PADI Open Water Dive Certification -
Sydney
First Aid Certificate -
Sydney
Timeline
Venue Supervisor
Queen Ester
02.2026 - Current
Restaurant Supervisor & Hospitality All-Rounder
Pocket Pizza
12.2024 - 03.2026
Photographer & Content Creator
Chrome Temple
01.2022 - 01.2024
Concierge
Mercedes-Benz
01.2021 - 01.2024
Receptionist
Barnstone Kennels & Cattery
01.2020 - 01.2021
Event Supervisor
The Boathouse Group
01.2018 - 01.2021
Marketing and Digital Strategy -
University of Technology Sydney
Bachelor of Event Management -
International College of Management
PADI Open Water Dive Certification -
Sydney
First Aid Certificate -
Sydney