Isabelle Jackman

• Provided exceptional customer service by utilizing in-depth product knowledge and addressing specific needs to instill trust and successfully build rapport.
• Fostered a collaborative environment among team members by sharing best practices, knowledge resources, and supporting each other's sales initiatives.
• Consistently have exceeded sales targets monthly, whilst remaining compliant and upholding excellent customer satisfaction.

· Assisted call-in customers with account inquiries

· Managed high-pressure situations professionally and maintained strong rapport.

· Using extensive product knowledge and problem-solving skills, I provided first-contact resolution when possible. I addressed customer complaints and mitigated dissatisfaction with timely and effective solutions in a highly regulated industry.

· Interviewed and onboarded new employees.

· Evaluated staff performance and provided constructive feedback to improve skills.

· Built and maintained positive customer relations and addressed any problems head on by implementing successful corrective actions.

· Budgets were achieved and resources were allocated to maximise productivity and profitability.

· Stock was managed and the store was visually merchandised to align with the brand image and customer expectations.

· Interviewed and onboarded new employees.

· Evaluated staff performance and provided constructive feedback to improve skills.

· Built and maintained positive customer relations and addressed any problems head on by implementing successful corrective actions.

· Budgets were achieved and resources were allocated to maximise productivity and profitability.

· Stock was managed and the store was visually merchandised to align with the brand image and customer expectations.

Duties for this role included;

· Opening and closing the store

· Tending to customers

· Completing paperwork

· Using POS machines

· Running days and delegating tasks

· Unpacking and maintaining stock

Successfully managed store operations including;

· Inventory control

· Staff scheduling,

· Productivity, and KPI performance.

· Liaison between staff and upper management

· Promoting and training of staff into higher positions