Isobella Andrews
South Yarra
Summary
Goal-oriented Sales Manager with great pride in exceeding goals and achieving customer relationships and sales quotas. Dedicated to maintaining high level of personal product knowledge and skillfully influencing consumer buying habits. I am hugely focused on team building and morale and believe this is a big aspect to driving sales.
Overview
7
7
years of professional experience
Work History
Business Development Manager
LifeWise Pet Nutrition
10.2023 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic.
- Managed a diverse portfolio of 130 calls per 4 week period, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Store Manager
PetStock
02.2023 - 10.2023
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
General Manager
Hounds of the Hood Doggy Daycare
09.2022 - 02.2023
- Ran all social media with the priority of driving acquisition to the company
- Hiring, managing and training a team of 8+ people
- Track process of monthly targets
- Rostering
- Liaising with suppliers and building a retail area
- Trained new staff on extensive dog behaviour and handling
Marketing Coordinator
Best Friends Pets
02.2022 - 09.2022
- Ran and operated Best Friends Pets and My Pet Warehouse social media accounts including Instagram, Facebook and LinkedIn
- Created data and analytics reports to present to the board
- Worked with the design team on in store collateral
- Proposed internal and external ideas and initiatives to help promote general awareness of company brand.
- Worked with design and merchandise team to create weekly and monthly sales in store.
- Prepared marketing campaign budgets with finance personnel.
Team Leader
Best Friends Pets
10.2019 - 07.2022
- Point of Sale
- Administration
- Supervising a team of more than 10 people
- Opening and closing a store and banking
- Puppy school instructor
- Offered training and support to keep team members motivated and working toward objectives.
Assistant Manager
Best Friends Pets
08.2021 - 03.2022
- Managing a team of 10+ people
- Rostering
- Liaising with suppliers and ordering stock
- Organising community work events
- Training up new staff and existing staff on stock
- Assisting my manager on KPI’s and targets and morale of staff
- Track process of weekly, fortnightly and monthly targets
- Maintain instore inventory
- Handle complaints from customers
Team Leader
Reject Shop Chadstone
10.2017 - 10.2020
- General store maintenance, presentation and display
- Product pricing and restocking
- Customer service
- Point of sale
- Supervising a team of 5+ people as well as training staff
Education
Bachelors of Psychological Science -
Australian Catholic University
01.2017
Canterbury Girls’ Secondary College
01.2016
Skills
- Ability to work autonomously
- Management Team Building
- Computer literate in all Microsoft Office applications
- Deadline driven
- Strategic Planning
- Business development and planning
Timeline
Business Development Manager
LifeWise Pet Nutrition
10.2023 - Current
Store Manager
PetStock
02.2023 - 10.2023
General Manager
Hounds of the Hood Doggy Daycare
09.2022 - 02.2023
Marketing Coordinator
Best Friends Pets
02.2022 - 09.2022
Assistant Manager
Best Friends Pets
08.2021 - 03.2022
Team Leader
Best Friends Pets
10.2019 - 07.2022
Team Leader
Reject Shop Chadstone
10.2017 - 10.2020
Canterbury Girls’ Secondary College
Bachelors of Psychological Science -
Australian Catholic University
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