Iuliana Smalley
Cranbourne,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I pride myself in putting my best foot forward in all I do.
Overview
6
6
years of professional experience
Work History
Customer Service Operator
SERCO
04.2021 - 09.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions including checking and maintaining strict privacy protocols
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Assistant Events Coordinator
MADDOG Events
08.2019 - 10.2019
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Administration Assistant
REGISTER NOW
11.2017 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report on performance and all data.
Education
Diploma of Events - Events
BOX HILL INSTITUTE
Box Hill, VIC01.2016
Skills
- Call Centre Customer Service
- Data Entry
- Multi-tasker
- Attention to Detail
- Telephony Skills
- Email Processing
REFEREES
- WORK REFEREE:
Puni | Team Leader, SERCO
M: 0435 900 799 | E: PuniFonotii@hotmail.com
- PROFESSIONAL REFEREE:
Jess | Functions / Events Manager, AMSTEL
M: 0406 317 533 | E: functions@amstel.org.au
- PERSONAL REFEREE:
Rev. Peter Roberts | Reverend Pastor, CRANBOURNE PRESBYTERIAN CHURCH
M: 0426 411 978 | E: pastor@cranbournechurch.org.au
Timeline
Customer Service Operator
SERCO
04.2021 - 09.2023
Assistant Events Coordinator
MADDOG Events
08.2019 - 10.2019
Administration Assistant
REGISTER NOW
11.2017 - 12.2018
Diploma of Events - Events
BOX HILL INSTITUTE
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