Ivan Xu

1:Gather information and create lists in advance of check-in guests and important guests in the daily routine
2:Assisting guests in delivering luggage to their rooms as well as packing luggage to the lobby upon check out
3:Complete daily guest check-in and check-out lists and daily worksheets
4:Delivering parcels and hotel documents to all departments and guest rooms.

1:Arranges rooms according to different preferences before guests arrive at the hotel and assists guests in checking in when they arrive
2:Provide guests with welcome refreshments upon check-in and introduce guests to the hotel's products.
3:Investigate and follow up the guests' satisfaction and complaints in time, if there are guests' complaints, deal with the problems in time and reflect them to the superior manager.
4:Check out to the guest in time, and ask the customer to check in experience and follow up the service.

1: Primarily responsible for basic daily cleaning of hotel rooms and hotel perimeter
2:Change bed linen for guests staying in the hotel and clean the rooms
3:If guests have additional needs, reply to the staying guests in time and deliver to the room
4:Check the inventory of the required supplies in the guest room department and replenish the spare parts in time.

1：Responsible for daily staff position assignment
2 : Arranging the daily work schedule of employees, as well as achieving the daily workload
3: Train employees to learn the company's daily job training as well as daily learning programmes.
4: Handle customer relations and provide solutions when there are customer complaints.

1: Checks daily kitchen preparations and reports to manager in a timely manner
2:Prepare appropriate side dishes according to the main course menu before working each day
3:Independent catering of appetisers as well as canapés and children's set menus
4:Completing the daily cleaning of tableware