Summary
Overview
Work History
Education
Skills
Activities and Interests
Availability
References
Timeline
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Izabelle Cummins

Jacobs Well,QLD

Summary

I am a hardworking, reliable, and motivated worker in whatever area or position I’m in. I strive to provide the best that I can be whether it was during school, helping others, conversing with customers or in my studies. After working in both retail and hospitality I’ve learnt important skills that I will use throughout my life, whether it’s customer service, leadership, or displaying initiative. When entering this company, I offer these qualities as I’m a team player, trustworthy, reliable, and punctual.

Overview

6
6
years of professional experience

Work History

Barista/All-rounder

Pier B & Waterside cafe
Sanctuary Cove, QLD
03.2023 - 08.2024
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.

Supervisor/Barista

Zarraffas Coffee
Pimpama, QLD
10.2018 - 03.2023
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Team Member

Kmart
Coomera, QLD
07.2018 - 01.2019
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Provided customer service support to ensure satisfaction.
  • Maintained a clean and organised work area throughout shift.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Greeted customers upon entering the store with friendly demeanor.
  • Collaborated with team members to achieve daily goals.
  • Answered phone calls regarding inquiries about products or services.

Education

Bachelor of Education (Primary) -

Griffith University
Southport, QLD
06-2025

High School Diploma -

Pimpama State Secondary College
Pimpama QLD
11-2021

Diploma of Business -

Aurora Training Institute
Gold Coast, QLD
10-2020

Skills

  • Critical Thinking
  • Handling Pressure
  • Leadership
  • Problem Solving
  • Enthusiastic Bubbly
  • Customer Service
  • Barista Skills
  • Enthusiasm to learn
  • Teamwork and collaboration
  • Displays perseverance and resilience
  • POS Systems
  • Cash Handling
  • Ordering Procedures
  • Up-selling
  • Food Preparation

Activities and Interests

  • Throughout my life, I’ve constantly loved the beach and the water and more specifically swimming. I used to participate in squad training every morning before school, I loved the feeling of being able to push my limits and strive for new and exciting goals. For me, swimming was where I felt relaxed and true to myself. I also love Reformer Pilates, working out, travelling, and spending quality time with friends and family.

Availability

Monday – Full time Availability

Tuesday - Full time Availability

Wednesday – Full time Availability

Thursday – Full time Availability

Friday – Full time Availability

Saturday – Full time Availability

Sunday – Full time Availability

References

References available upon request.

Timeline

Barista/All-rounder

Pier B & Waterside cafe
03.2023 - 08.2024

Supervisor/Barista

Zarraffas Coffee
10.2018 - 03.2023

Team Member

Kmart
07.2018 - 01.2019

Bachelor of Education (Primary) -

Griffith University

High School Diploma -

Pimpama State Secondary College

Diploma of Business -

Aurora Training Institute
Izabelle Cummins