Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mallika Sonapoon

Mallika Sonapoon

Summary

Highly motivated and customer-focused. An entry-level Sales Consultant with 3 years of experience in hospitality industry. Skilled in building strong client relationships, implementing effective sales techniques, and driving revenue growth

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista/All-Rounder

EDITION ROASTERS
01.2024 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Ensured prompt service delivery by efficiently managing multiple tasks under pressure
  • Provided consistent quality coffee for all customers by adhering to all recipe and presentation standards
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Supervisor

UNCLE JOE'S MALAYSIAN RESTAURANT
09.2021 - 02.2024
  • Accurately transmit orders to the kitchen and bar, ensuring precise and timely delivery of meals and drinks to guests' tables
  • Set up tables, maintain cleanliness, and reset tables efficiently for the next customer
  • Ensure a visually appealing and comfortable dining environment
  • Collaborate with fellow FOH and kitchen staff to ensure smooth service flow
  • Communicate effectively to minimize wait times and maximize guest satisfaction
  • Handle guest inquiries, requests, and concerns with professionalism and courtesy
  • Seek assistance from management when necessary
  • Assisted with special projects, including organizing company events and coordinating.

Barista/All-Rounder

ONE A CAFE
03.2022 - 10.2022
  • Welcoming customers, taking their orders and handling payments
  • Provided quality coffee and food consistently for all customers by adhering to all recipe and presentation standards
  • Maintained a clean and professional appearance and dining area for guest satisfaction
  • Washed dishes and restocked the bar line for continued fast service capabilities.

Education

BBA -

Rangsit University
04.2019

Skills

  • Effective Time Management
  • Microsoft Office Suite
  • Organization and Attention to Detail
  • Communication Skills
  • Customer Service and Hospitality
  • Problem Solving and Critical Thinking

Certification

  • Sales and Negotiations
  • Responsible Service of Alcohol (RSA)

Timeline

Barista/All-Rounder

EDITION ROASTERS
01.2024 - Current

Barista/All-Rounder

ONE A CAFE
03.2022 - 10.2022

Supervisor

UNCLE JOE'S MALAYSIAN RESTAURANT
09.2021 - 02.2024

BBA -

Rangsit University

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Mallika Sonapoon