Jacie May
Newnham
Summary
Dynamic professional with proven expertise in guest services and language skills, including English, Burmese, Mandarin, and Korean. Excelled at Smöoy Pte Ltd by enhancing dining efficiency and customer satisfaction. Skilled in fostering teamwork, streamlining operations, and leveraging interpersonal skills to build customer loyalty. Achieved significant improvements in guest experience and operational outcomes.
Overview
2
2
years of professional experience
Work History
Food and Beverage Associate
Smöoy Pte Ltd
01.2023 - 11.2023
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Proactively identified opportunities for upselling additional menu items or promotions, resulting in higher average check values per guest transaction.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
Sales Associate
Zoomoov Pte Ltd
05.2022 - 01.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Housekeeping Room Attendant
Pan Pacific Hotel
09.2021 - 03.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Bachelor Of Nursing - Nursing
University of Tasmania
TASDiploma In Hotel & Hospitality Management - Hospitality Management
Republic Polytechnic
Singapore03.2022
Skills
- Language skills (English, Burmese, Mandarin & Korean fluently)
- Patient
- Guest services
- Communication
- Interpersonal skills
Timeline
Food and Beverage Associate
Smöoy Pte Ltd
01.2023 - 11.2023
Sales Associate
Zoomoov Pte Ltd
05.2022 - 01.2023
Housekeeping Room Attendant
Pan Pacific Hotel
09.2021 - 03.2022
Bachelor Of Nursing - Nursing
University of Tasmania
Diploma In Hotel & Hospitality Management - Hospitality Management
Republic Polytechnic
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