Jacinta Gould
Buronga,NSW
Summary
Proven track record in enhancing patient and customer experiences, notably at Australian Red Cross Lifeblood, through empathetic care and meticulous record-keeping. Demonstrates critical thinking and client rapport, ensuring high accuracy and efficiency in task execution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Donor Services Nursing Assistant
Australian Red Cross Lifeblood
04.2023 - Current
- Enhanced patient comfort by efficiently managing the donation process.
- Exceeded patient satisfaction goals by consistently providing exceptional service during donation.
- Venipuncture technique perfected over time, resulting in minimal discomfort for patients during donation.
- Demonstrated excellent interpersonal skills while interacting with diverse patient populations, fostering trust and rapport during sensitive medical procedures.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Pharmacy Assistant
Chemist Warehouse
01.2017 - 02.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Graphic Designer
Custom Design Signs
12.2015 - 04.2018
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
Phlebotomist
Douglass Hanly Moir Pathology
03.2010 - 04.2016
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Education
High School Diploma -
Balranald Central School
Balranald, NSWSkills
- Empathy and Compassionate Care
- Detailed record keeping
- Critical thinker
- Client rapport
- Respectful
- Hardworking and reliable
Certification
- Pathology and specimen collection
- First aid and CPR
- Drivers licence
Timeline
Donor Services Nursing Assistant
Australian Red Cross Lifeblood
04.2023 - Current
Pharmacy Assistant
Chemist Warehouse
01.2017 - 02.2021
Graphic Designer
Custom Design Signs
12.2015 - 04.2018
Phlebotomist
Douglass Hanly Moir Pathology
03.2010 - 04.2016
High School Diploma -
Balranald Central School
Similar Profiles
Sally KeenSally Keen
Session Leader at Australian Red Cross LifebloodSession Leader at Australian Red Cross Lifeblood
Jenna RipepiJenna Ripepi
Enrolled Nurse – Session leader at Australian Red Cross LifebloodEnrolled Nurse – Session leader at Australian Red Cross Lifeblood
Sandra ChenSandra Chen
Red Cell Reference Laboratory Scientist at Australian Red Cross LifebloodRed Cell Reference Laboratory Scientist at Australian Red Cross Lifeblood
David WytkinDavid Wytkin
Registered Nurse at Australian Red Cross LifebloodRegistered Nurse at Australian Red Cross Lifeblood
Madeline BertalliMadeline Bertalli
Waitress/Bartender at Honey Bar Mildura / HeavenWaitress/Bartender at Honey Bar Mildura / Heaven