Julianna Clancy

- Facilitated the entire donor experience, from check-in and pre-donation enquiries to conducting eligibility interviews and guiding donors to the donation floor.

- Skillfully performed needle insertion/ removal, monitored donations and ensured donor safety throughout the process.

- utilized computer systems to accurately enter blood product information, ensure proper packaging, and coordinate timely shipments to processing facilities.

leveraged strong and interpersonal skills to build rapport with donors, ensuring a positive experience that promoted donor retention.

- Consistently met and exceeded team Key performance indicators (KPIs), such as donor time in centre, and personal KPIs, including daily task completion rates.

• Provided prompt customer service with a professional, friendly and patient attitude.
• Politely addressed any customer complaints, escalating to management when necessary
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.