Jacinta Pitt
Crows Nest,Qld
Summary
Accomplished Director of Nursing, adept in multidisciplinary team collaboration and accreditation management, significantly improved resident satisfaction scores. Leveraged strong relationship-building and clinical leadership skills to enhance staff education and compliance, achieving notable quality improvements in resident care. Excelled in strategic planning and budget control, ensuring optimal resource utilization and compliance with healthcare regulations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Nursing Residential Aged Care
QLD Health
Toowoomba, QLD
08.2011 - 12.2024
- Collaborated with physicians and other healthcare providers to coordinate resident care plans.
- Created reports summarizing resident outcomes based on data collected from various sources.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Implemented strategies for improving resident satisfaction scores in the nursing department on an ongoing basis.
- Advised physicians on best practices related to prescribing medications or treatments for residents under their care.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Participated in interdisciplinary teams to discuss resident care issues or concerns and develop solutions as needed.
- Budgeted, managed, and scheduled nursing staff, fostering environment supportive to residents.
- Recruited, hired and trained new medical and facility staff.
- Collaborated with multi-disciplinary staff to improve overall resident care and response times.
- Conducted recruitment and retention activities to develop highly skilled nursing team.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Organized educational programs for nurses such as seminars, lectures, workshops.
- Evaluated staff performance and prepared accurate reports detailing findings.
- Monitored development, implementation and updates of individualized care plans.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Implemented changes needed to correct deficiencies found during government inspections.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Facilitated communication between departments within the hospital setting to improve efficiency.
- Served as a mentor for new nurses providing support during their transition into the organization.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Maintained records management system to process personnel information and produce reports.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Communicated with resident with compassion while keeping medical information private.
- Maintained accurate records of staff certifications, licensure, continuing education credits.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Reviewed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Inspected medical equipment regularly to ensure it is functioning properly before use by residents or staff members.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Reviewed and implemented nursing policies and procedures to ensure quality patient care.
- Reviewed and implemented nursing policies and procedures to ensure quality resident care.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Explained policies, procedures and services to patients.
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Analyzed trends in resident care activities such as medication errors or falls within the facility.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Updated and maintained databases with current information.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted testing of software and systems to ensure quality and reliability.
- Maintained updated knowledge through continuing education and advanced training.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
Acting Director of Nursing
QLD Health
Oakey Health Service, QLD
02.2016 - 01.2017
- Collaborated with physicians and other healthcare providers to coordinate patient/resident care plans.
- Created reports summarizing patient/resident outcomes based on data collected from various sources.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Implemented strategies for improving patient/resident satisfaction scores in the nursing department on an ongoing basis.
- Advised physicians on best practices related to prescribing medications or treatments for patients/residents under their care.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients/residents.
- Recruited, hired and trained facility staff.
- Collaborated with multi-disciplinary staff to improve overall patient/resident care and response times.
- Conducted recruitment and retention activities to develop highly skilled nursing team.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Conducted performance evaluations for all senior staff members and made recommendations for improvement when necessary.
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Organized educational programs for nurses such as seminars, lectures, workshops.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Evaluated staff performance and prepared accurate reports detailing findings.
- Monitored development, implementation and updates of individualized care plans.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Implemented changes needed to correct deficiencies found during government inspections.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Facilitated communication between departments within the hospital setting to improve efficiency.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Maintained accurate records of staff certifications, licensure, continuing education credits.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Explained policies, procedures and services to patients/residents.
- Communicated with patients/residents with compassion while keeping medical information private.
- Inspected medical equipment regularly to ensure it is functioning properly before use by patients/resident or staff members.
- Reviewed and implemented nursing policies and procedures to ensure quality patient/resident care.
- Directed, supervised, and evaluated medical and clerical personnel.
- Reviewed and implemented nursing policies and procedures to ensure quality patient care.
- Analyzed trends in patient/resident care activities such as medication errors or falls within the facility.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Served as a mentor for new nurses providing support during their transition into the organization.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Maintained records management system to process personnel information and produce reports.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Reviewed and maintained the staffing schedule in accordance with contract terms, budget mandates, and accreditation standards for nursing coverage.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Conducted testing of software and systems to ensure quality and reliability.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Acting Director of Nursing
QLD Health
Wondai, QLD
09.2011 - 05.2012
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Evaluated staff performance and prepared accurate reports detailing findings.
- Created reports summarizing patient outcomes based on data collected from various sources.
- Advised physicians on best practices related to prescribing medications or treatments for residents and patients under their care.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Facilitated communication between departments within the hospital setting to improve efficiency.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Analyzed trends in patient care activities such as medication errors or falls within the facility.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Implemented changes needed to correct deficiencies found during government inspections.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Inspected medical equipment regularly to ensure it is functioning properly before use by patients, residents or staff members.
- Monitored development, implementation and updates of individualized care plans.
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Organized educational programs for nurses such as seminars, lectures, workshops.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Developed and implemented nursing policies and procedures to ensure quality patient/resident care.
- Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Served as a mentor for new nurses providing support during their transition into the organization.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Conducted recruitment and retention activities to develop highly skilled nursing team.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Recruited, hired and trained new medical and facility staff.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Maintained accurate records of staff certifications, licensure, continuing education credits.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Explained policies, procedures and services to residents.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Maintained records management system to process personnel information and produce reports.
- Developed and implemented nursing policies, procedures, and protocols to ensure patient and resident safety.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Communicated with patients, residents, and their families with compassion while keeping medical information private.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Collaborated with physicians and other healthcare providers to coordinate patient and resident care plans.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Implemented strategies for improving patient/resident satisfaction scores in the nursing department on an ongoing basis.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated a variety of machinery and tools safely and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Wynnum High
Brisbane11-1986
Skills
- Multidisciplinary team collaboration
- Accreditation management and coordination
- Audit regulation and compliance
- Relationship building
- Staff Education and Compliance
- Effective multitasking
- Clinical resources management
- Budget management
- Risk management
- Goal planning
- Resident safety protocols
- Nursing ethics
- Clinical leadership
- Supply monitoring
- Staff recruitment and retention
- Professional development
- Wellness of facility staff
- Recruiting and hiring
- Budget planning
- Work Planning and Prioritization
- Public speaking
- Verbal and written communication
- Clinical documentation
- Long-term care of dementia and frail-aged residents
- Strong work ethic
- Standards of practice
- Budget control
- Strategic planning
- Documentation and reporting
- Quality improvement, control, and assurance
- Disease control
- Expenditure monitoring
- Family support
Affiliations
- Family
- Animal rescue
- Camping
- Improving and growing a green sustainable environment
Certification
- Drivers license
- Yellow Card
- Currently obtaining a blue card
References
References available upon request.
Timeline
Acting Director of Nursing
QLD Health
02.2016 - 01.2017
Acting Director of Nursing
QLD Health
09.2011 - 05.2012
Director of Nursing Residential Aged Care
QLD Health
08.2011 - 12.2024
- Drivers license
- Yellow Card
- Currently obtaining a blue card
High School Diploma -
Wynnum High
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