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Associate Principal Engineer

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Creative and detail-driven events enthusiast transitioning into event management and styling, with a strong foundation built from years working in the wedding industry as a business owner and cake designer. Known for an exceptional eye for detail and a fresh, innovative approach that brings memorable moments to life.
Passionate about thinking outside the box, staying ahead of trends, and designing concepts that feel unique and personal. Skilled in coordinating vendors, leading teams, managing logistics, and delivering seamless and high-quality outcomes. Completely client-focused, committed to understanding individual visions and transforming them into beautifully executed, stress-free celebrations.

I am an outgoing, energetic young professional seeking an opportunity to be apart of your team. I have made numerous contributions to my past employers that have benefited my employers & myself. These accomplishments have come from my excellent interpersonal skills, my ability to manage high- stress situations and maintain professionalism, alongside with my passion to always give 110% in everything I do. I am a very hard worker, extremely professional and always have complete dedication to my job.

Highly experienced and versatile former law enforcement professional with 19 years of combined service in Australia and the UK, including frontline policing, emergency call-taking, dispatch, and task vetting roles. Recognised for strong communication and interpersonal skills, with the ability to build trust, provide reassurance, and manage sensitive situations with empathy and professionalism. A quick thinker and calm presence under pressure, skilled in real-time risk assessment, problem solving, and intelligence gathering. Adept at working collaboratively with external agencies, stakeholders, and multidisciplinary teams to support community safety and operational outcomes. Experienced in conducting thorough investigations, gathering evidence, interviewing witnesses, and compiling high-quality reports for legal and operational use. Now seeking to transition into a civilian role where these strengths can contribute to community safety, service delivery, and organisational resilience. Strong team player who works effectively with others to manage incidents safely, efficiently, and successfully.
Experienced with handling high-call volumes and addressing customer inquiries effectively. Utilizes excellent communication and problem-solving skills to provide accurate and timely assistance. Knowledge of customer service protocols and maintaining professional demeanor under pressure.
Committed communication professional with proven track record in delivering high-quality customer service and support. Equipped with extensive experience in managing and resolving wide range of inquiries efficiently. Recognized for fostering teamwork and adaptability, ensuring seamless operations and positive outcomes.
Professional communicator with experience in high-pressure environments, adept at managing multiple calls and providing accurate information efficiently. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic settings. Skilled in active listening, problem-solving, and customer service, with calm and organized approach employers value.

Work Experience
• 2011-2012 Volunteer work at Little Eden

3 times a week I would go help and the shelter, would bath, feed and read to the disabled children at the shelter.
I realized that everybody could make a difference in the world and that I must remember that I am blessed
03/2013 -12/2013 Salon Assistant at Bella Cappelli

At Bella Cappelli I welcomed all the clients, offered them a drink and helped them get comfortable while they waited for a stylist. Dealt with upset customers, I calmed them and dealt with the issue at hand. Realized here that people want to be listened to and a smile is the most important attribute when dealing with customers

09/2014 Customer care administrator and Data Capturer at Set Point Laboratories as
At set point my main function was to ensure that the customer received the promised service within the correct time frame. I Updated the system with all the customers details and made sure that the customers were happy. I also worked on the switch board, meaning I was the companies first point of communication. Greeting customers that walked in and made them feel comfortable.

11/2015 Subscription Administrator at Media Support Services
At media support we dealt with the delivery of subscriptions e.g Newspapers and magazines. My job was to ensure clients received the subscriptions on time, I boked query cases for clients on the system and followed up with clients until they received their subscription. I was also the warehouse assistant, I signed for orders and made sure we reeved the right quantiles I also managed out going orders and kept record of the stock inhouse.

Emergency call taker at First Assist Management 10/2017

The call center environment is a high-pressure environment and I deal with pressure and stress well. At FAM (First Assist Management) we assist with roadside assistance, we receive calls from clients that are stuck on the side of the road we find tow truck drivers to assist and get the client to a safe location as soon as possible, telephone etiquette and great communication skills are a must .

Jack Gorton

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Emergency Medical Call Taker

Carpenter

Education

Certificate IV - Building & Construction

Certificate III -

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Emergency Medical Call Taker

Carpenter

Certificate IV - Building & Construction

Certificate III -

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