Jack Keane
Brunswick,VIC
Summary
Hard-working and adaptable professional with experience in trade sales, retail operations and contract administration. Strong background in Hardware/DIY, Customer Service and Store Operations. Skilled in building client relationships, working in fast paced environments and maintaining health and safety standards. Currently seeking full time employment in Melbourne.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Public Self Storage
Braybrook, VIC
01.2026 - Current
- Converted sales enquiries received by phone, email and in person into rentals through quotes, follow ups and facility tours.
- Guided customers in selecting storage units, clearly explaining features and benefits to enhance their decision-making.
- Sold boxes, locks and packing materials, and managed retail stock control.
- Processed payments and invoicing, ensuring accurate records in Storman database for efficient account management.
- Reduced overdue accounts through proactive follow-up and late payments.
- Resolved customer complaints professionally, maintaining health, safety and security procedures during facility operations.
- Supported local promotions and kept units clean and rental-ready.
Trade Sales and Store Operations
PPG (Johnstones Decorating Centre)
Hertfordshire, United Kingdom
04.2024 - 11.2025
- Advised trade and retail customers with expert product knowledge, enhancing customer satisfaction and engagement.
- Fostered strong relationships with trade customers, resulting in increased repeat business and loyalty.
- Consistently hit and exceeded monthly KPIs, contributing to strong store performance.
- Processed orders, managed stock levels, and maintained store presentation.
- Operated as a part of a two-person team with the Store Operations Manager, taking shared responsibility for daily store operations.
- Carried out key duties including opening/closing, cash handling, cashing up, and ensuring compliance with health & safety standards.
- Facilitated effective communication as first point of contact for customers and colleagues, improving customer service experience.
- Managed daily inbound and outbound phone calls, providing information and support to callers.
Trainee Contract Manager
Hannaford K R & Co LTD
Hertfordshire , United Kingdom
09.2023 - 12.2023
- Facilitated preparation and review of contracts and project documentation, ensuring accuracy and compliance with project requirements.
- Tracked and updated records of budget, timelines, and overall project progress to support project management.
- Supported effective communication and coordination between client, suppliers and subcontractors.
- Delivered administrative support to contract management team, enhancing day-to-day operations.
Education
High School Diploma -
St Gregory's Catholic Science College
Kenton, United Kingdom06-2021
Some College (No Degree) -
St Joan of Arc Catholic High School
Rickmanswoth, United KingdomBachelor of Science - Sports Psychology
Solent University
Southampton, United Kingdom Skills
- Payment processing
- Cash handling
- Stock management and POS
- Customer relationship management
- Retail sales
- Operational support
- Database management
- Confident with Microsoft Office
Affiliations
- Volunteering at St Lukes Hospice through St Gregory's
- Have had health and safety training: Fire Risk, Risk Prevention and Asbestos Awareness
Timeline
Sales Assistant
Public Self Storage
01.2026 - Current
Trade Sales and Store Operations
PPG (Johnstones Decorating Centre)
04.2024 - 11.2025
Trainee Contract Manager
Hannaford K R & Co LTD
09.2023 - 12.2023
High School Diploma -
St Gregory's Catholic Science College
Some College (No Degree) -
St Joan of Arc Catholic High School
Bachelor of Science - Sports Psychology
Solent University