Jack Lindberg

• Account Management role with a portfolio of 650 SME business accounts in the Northern Sydney region
• Effectively managing a high volume of inbound and outbound calls and driving new business through phone-based account management
• Identifying business challenges and opportunities that can be solved with technology
• Developing and growing business relationships to meet and exceed business targets

• Provision all fixed orders for Telstra Gold Coast Group
• Ensure contract compliance is adhered to
• Liaise with internal Telstra specialist teams to ensure NBN/fixed orders are healthy and all sales orders land in Gold Coasts geozone
• Ensure all Telstra Gold Coast Groups branches achieve NPS targets and exceed customer service KPIS

National account management role across all of TPG's corporate brands including AAPT, iiNet, PIPE Networks and Soul

• Accountable for the retention and growth of a portfolio of 500 SME existing customers focusing on achieving set KPI's around up-selling, cross selling and retention
• Proactively build and maintain a strong sales pipeline
• Negotiating contracts and agreements to maximise profits
• Collaborate with internal and external stake holders
• Complaints Management

• Intervene with complex order repair via defined order remediation procedures.
• Monitor and coordinate verification team activity and reporting to ensure accuracy, timeliness and action protocols are met.
• Maximising contact rates and sales completions to budget.
• Delivering on productivity measures across all aspects of daily activity. Coach and train verification agents to meet required standards.

Business Solutions Specialist & Small Accounts Manager at Telstra Business. I provided insightful recommendations to QLD SME customers as to the best products and services to suit their telecommunications needs.

•Build rapport and establish trust with internal and external customers in a prompt courteous efficient and professional manner.
•Executing sales campaigns throughout Gold Coast, Brisbane and Toowoomba Geo Zones.

• Achieving Sales KPI's and NPS (Net promoter Score) targets.
• Generating new business
• Accurately forecast opportunities and management of sales pipeline
•Executing outbound sales calls and also taking inbound calls to generate new business and revenue.
•Accurately manage call lists and logging of all call information, updating customers profile data through internal CRM systems to ensure the data quality of future sales campaigns are at a high standard.

Digital Account Manager at an award web design agency Magicdust in Sydney

• Build and maintain strong long term client relationships
• Develop a strong understanding of CMS Systems, SEO, PPC, SEM
• Gain a full understanding of clients needs and business objectives
• Understand client requirements to accurately create and develop estimates and proposals for web design and development projects
• Prioritising and managing clients expectations
• Participating in client meetings and presentations

• Provide assistance to customers on a needs basis ensuring that every activity is delivered with an emphasis to create customer advocacy
• Provide quality customer service and maximise sales and also provide quality and cost-effective service to Telstra customers
• Create and lead an environment of personalised service, where it take ownership of the whole experience and anticipate customers needs
• Provide telecommunication solutions to Telstra consumer and business customers which include internet and fixed line packages, mobile phone plans and pay TV solutions
• Responsible for ensuring my contribution is aligned to the teams objectives and success and accountable for achieving my own performance targets
• Complaints management and customer service are integral to my role

• Cold calling/telemarketing
• Booking in qualified appointments
• Achieve daily and weekly targets
• Provide exceptional customer service
• Call monitoring and coaching