Jack Southwell
Summary
I am a resourceful Motor Claims Specialist who consistently exceeds expectations to ensure successful outcomes. Demonstrated palpable impacts in previous roles, seeking an end-to-end position to fully utilize skillset and knowledge. My timely and efficient approach enables simultaneous triage and completion of multiple tasks with consistently impressive results. I thrive on challenges and the opportunity to grow and excel. I am seeking a role that pushes for personal and professional development and broadens my knowledge.
Overview
5
5
years of professional experience
Work History
Motor Claims Customer Consultant
Suncorp
03.2024 - Current
- Dealt with the lodgement and enquiries of motor claims, proficient in Protect Cloud Access, Claim Center and Customer Workbench
- Refined conflict resolution and negotiation skills
- Facilitated the training and support of 10+ Motor Consultants
- Worked alongside Motor Claims and Distribution Management to maintain regulatory compliance
- Worked with PC&A Stakeholders to model processes related to business-critical functions in the Motor Claim Space
Copywriter
iWriter
02.2022 - 02.2024
- Worked as a corporate copywriter, freelancing services and on-demand company articles
- Working independently and collaboratively to produce refined products from a portfolio-based workflow system
- Strong written skills refined by typographical/grammatical editing
- Management experience directing 4+ strong teams to meet strict deadlines
- Used fully-remote work model, excel in an online environment
Content Writer
Libjax Production
06.2021 - 12.2021
- Produced bi-monthly fiction/non-fiction articles to a wide audience
- Became proficient in navigating blockages in workflow
- Continually honing written skills and capability to produce well-written correspondence to stakeholders
Content Editor
IndieReader
05.2020 - 03.2021
- Reviewing and editing written manuscripts, providing extensive grammatical rewrites/reviews
- Heavy attention to detail, particularly when reviewing large volumes of work
- Time prioritisation skills as required to triage products by size and importance
Education
Associate of Science - Counselling/Communication Skills
Torrens University
12.2023
B.A - Modern Literature, European History
University of Newcastle
01.2021
Skills
- Ability to Work Under Pressure
- Computer Skills
- Leadership
- Customer Service
- Ability to Multitask
- Initiative and Problem-solving Abilities
- Problem Solving
- Negotiation
References
- Sandrine Charlton, Suncorp, sandrine.charlton@suncorp.com.au
- Fiona Hess, fiona.hess@suncorp.com.au
- Neelam Tamboli, Suncorp, neelam.tamboli@suncorp.com.au
Timeline
Motor Claims Customer Consultant
Suncorp
03.2024 - Current
Copywriter
iWriter
02.2022 - 02.2024
Content Writer
Libjax Production
06.2021 - 12.2021
Content Editor
IndieReader
05.2020 - 03.2021
Associate of Science - Counselling/Communication Skills
Torrens University
B.A - Modern Literature, European History
University of Newcastle
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