Jaclyn Welch
Mooroopna ,Vic
Summary
Dynamic Cafe Manager with proven expertise at Jay Jays Korner Cafe, enhancing customer experiences through exceptional service and team leadership. Skilled in coffee shop operations and employee supervision, I successfully motivated staff, streamlined processes, and maintained high standards, resulting in a consistently welcoming atmosphere and improved team productivity.
Overview
1
1
Certification
Work History
Cafe Manager
Jay Jays Korner Cafe
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
Education
VCE -
Alexandra Secondary College
Alexandra, VICSkills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Foodservice
- Order management
- Cafe operations
- Team leadership
- Customer service
- Reliable and responsible
- Safe food handling
- Money handling
- Employee supervision
- Staff supervision
- Critical thinking
- Supply ordering and management
- Calm and pleasant demeanor
- Delegating assignments and tasks
- Collaboration and teamwork
Certification
Certificate III in Hospitality
Timeline
Cafe Manager
Jay Jays Korner Cafe
VCE -
Alexandra Secondary College
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