Jacob Cowan
Ballarat,VIC
Summary
Efficient in operations management and creating and maintaining strong relationships, I greatly improve customer satisfaction and safety standards at City of Ballarat. My strategic planning skills ensure all staff deployment and emergency response is efficient and precise, showcasing my outstanding professionalism. Lifeguarding requires optimal collaboration and problem solving to ensure everyone gets home safe, highlighting my excellent team collaboration skills. My expertise in the plant room shows I can think off my feet and adjust to certain situations showing my great Operational Management and innovative skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
City of Ballarat
11.2022 - Current
- Responded to patrons concerns by providing friendly, knowledgeable support, maintaining professionalism and composure.
- Maintaining the pool, ensuring pool Chlorine, Alkalinity, pH and calcium are at a safe level for patrons use in the water.
- Developing lifeguard deployment plans/ documents, to ensure the lifeguards are correctly using the best supervision locations and techniques.
- Fixing plantroom issues that arise such as leaking chlorine, to much/little water in tanks, Moving valves to change water flow rates.
- Handling employees to ensure they are correctly and efficiently doing their job with the upmost professionalism.
Lifeguard
City of Ballarat
01.2020 - Current
- Maximized customer satisfaction by greeting pool patrons and when issues are brought up, approaching the issue calmly to avoid patron outburst.
- Attentively monitoring swimmers to identify swimmers in distress.
- ensuring all guests are safe when they are around the swimming pool, this includes approaching parents when they are not supervising their toddlers.
- Learned and maintained first responder skills such as First Aid and CPR to offer individuals in distress support when needed.
- Enforcing pool rules to ensure upmost safety around the pool water.
- If emergency presented itself, responding to it in a timely and efficient manner
- Requires helping swim teachers education of water safety around the water.
Education
Bachelor of Science - Science
University of Melbourne
Parkville, VICSkills
- Time Management
- Relationship Building
- Professionalism
- Work Planning and Organization
- Operations Management
- Developing a Team
- Being Efficient
- Innovative
- Staff Management
- Strategic
- Problem Solver
Accomplishments
-I have played and coached Basketball for many years further improving my teamwork and Adaptability to become better, while also creating a team environment helping everyone to work together.
Certification
-I have completed year 12 with a ATAR of 82.7
my results are attached (Documentation attached)
Languages
Japanese
Elementary
Timeline
Duty Manager
City of Ballarat
11.2022 - Current
Lifeguard
City of Ballarat
01.2020 - Current
Bachelor of Science - Science
University of Melbourne
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