Jacob Newport
Springfield ,NSW
Summary
Dynamic retail professional with extensive experience at IGA Express, excelling in customer service and cash handling. Proven ability to enhance sales through effective upselling strategies and maintain optimal inventory levels. Recognized for reliability and building lasting customer relationships, ensuring a positive shopping experience while adhering to high standards of store maintenance and RSA laws.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail/Bottle Shop Assisstant
IGA Express
05.2024 - Current
- Continuously Rotating stock, especially cold alcoholic drinks.
- Maintaining Bottle Shop and grocery stock, making sure all items are full and look presentable.
- Handled closes efficiently, including till closing and cash counting.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Completed daily tasks accurately and on-time to support shop needs.
- Refusing service to those that show signs of intoxication in a professional and calm manner. Asking for ID regularly.
Butcher Assistant
Full Circle Butchery
01.2019 - 04.2024
- Ensured timely fulfillment of custom orders by efficiently processing special requests from customers.
- Assisted in maintaining a clean and organized butcher shop, adhering to strict sanitation guidelines.
- Greeted and interacted with diverse customer base, serving needs on individual basis.
- Developed loyal customer base through exceptional service, building lasting relationships with patrons.
- Handled Register transactions efficiently.
Education
Bachelor of Science - Health Science
University of Technology Sydney
Sydney, NSW06-2026
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Store maintenance
- Stock replenishment
Certification
- Current Responsible Service of Alcohol certificate.
Timeline
Retail/Bottle Shop Assisstant
IGA Express
05.2024 - Current
Butcher Assistant
Full Circle Butchery
01.2019 - 04.2024
Bachelor of Science - Health Science
University of Technology Sydney
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