Jacob Roy
Student
TROTT PARK,SA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a strong desire to build relationships, cultivate partnerships, and expand businesses.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Guest Services Agent
Virgin Auastralia
Adelaide, SA
05.2022 - Current
- Greet and assist guests upon airport arrival
- Verified passenger documentation accuracy during check-in
- Rebooked flights and supported passengers during disruptions and cancellations
- Ensured smooth experiences for unaccompanied minors and guests with disabilities
- Managed boarding procedures, handled arrival and departure tasks, and delivered service announcements to guests
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions
COVID-19 Vaccination - Administration
SA Health
Noarlunga Centre, SA
01.2022 - 03.2022
- Enhanced customer satisfaction through forward-thinking strategies addressing needs and resolving concerns
- Delivered primary support to internal and external customers
- Strengthened community reputation by committing to customer satisfaction and building strong client relationships
- Facilitated appointment scheduling for customers
SA Police Customer Service/ Border Force
SAPOL
Adelaide, SA
12.2021 - 01.2022
- Delivered high-level customer service to the public face-to-face
- Collected and accurately input personal information into various systems
- Provided consistent advice per Emergency Management directions and Emergency Management Act 2004
- Processed passengers according to the latest COVID-19 guidelines
- Developed team communications and information for meetings
Customer Service Team Member
KFC Everard Park
Anzac, Everard Park, Australia, Australia
06.2018 - 02.2021
- Delivered exceptional customer care, promptly attending to needs and accurately taking orders
- Checked stocks and refilled work racks and fridges with cold drinks
- Managed drive-thru orders, ensuring customer satisfaction
- Contributed to team success by exceeding sales goals
- Completed all point of sale opening and closing procedures, including cash register reconciliation
- Efficiently utilised time by filling fridges and stocking materials when not serving customers
- Mentored new sales associates, fostering a positive store culture
- Cleaned and organised the store, including checkout desks and displays
Education
Bachelor of Engineering - Mechanical Engineering
University Of Adelaide
Adelaide, SA 03.2022 - Current
High School Diploma -
Brighton Secondary School
Brighton, SA 05.2017 - 12.2021
High School Diploma -
Endeavour College
Mawson Lakes SA 01.2016 - 05.2017
Some College (No Degree) -
Bethany Christian School
Paralowie, SA 01.2011 - 12.2015
Some College (No Degree) -
Holy Family Catholic School
Parafield Gardens, SA 09.2010 - 12.2010
Some College (No Degree) -
ST Joseph's School
Ottoway SA 09.2008 - 09.2010
Skills
Customer/Client relations
undefinedAccomplishments
- Year 8 State Cup and National - Honors Volleyball Team – Gold
- Year 9 State Cup and National – Honors Volleyball Team - Gold
- Year 10 State Cup and National – Honors Volleyball Team - Gold
- Year 11 State Cup and National – Honors Volleyball Team - Bronze
- State Volleyball Team 2016- Bronze
- SASI Squad 2017
- State Volleyball Team 2017- Silver
- National Pre-Youth Volleyball Team
- SASI Squad 2018
- State Volleyball Team 2018- Silver
- SASI Squad 2019
- National Youth Volleyball Team
- 2021 SACE (South Australian Certificate of Education)
Timeline
Guest Services Agent
Virgin Auastralia
05.2022 - Current
Bachelor of Engineering - Mechanical Engineering
University Of Adelaide
03.2022 - Current
COVID-19 Vaccination - Administration
SA Health
01.2022 - 03.2022
SA Police Customer Service/ Border Force
SAPOL
12.2021 - 01.2022
Customer Service Team Member
KFC Everard Park
06.2018 - 02.2021
High School Diploma -
Brighton Secondary School
05.2017 - 12.2021
High School Diploma -
Endeavour College
01.2016 - 05.2017
Some College (No Degree) -
Bethany Christian School
01.2011 - 12.2015
Some College (No Degree) -
Holy Family Catholic School
09.2010 - 12.2010
Some College (No Degree) -
ST Joseph's School
09.2008 - 09.2010
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