JACQUELINE APTER

• Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
• Updated databases with new customer contact details.
• Updated and successfully cleared high volume of files daily with reliable accuracy.
• Developed and implemented effective office procedures to ensure smooth running of the organisation.
• Provided administrative support to all clinical staff including carrying out tasks using in house computer systems, assisting NUM with reports, filing and Health Roster.
• Maintained accurate records of employee attendance data using Health Roster.
• Preparing weekly and monthly reports for the NUM, including Overtime reports, Excessive Annual and Sick Leave reports, ADO Accrual reports and Performance Review reports.
• Produced detailed minutes of meetings for circulation to relevant personnel.
• Monitored stock levels within the ward environment, placing orders when necessary through STARR, iProcurement, Winc and Finsbury Green.
• Carry out weekly Cycle Count audit of clinical stock.
• Assisted NUM setting up and transferring staff and patients to a new ward and specialty in the Hospital.

I began this role in February 2017 as a Receptionist/Administration Assistant. In May 2019 I maintained my original role while taking over the Administration Officer position in Accounts Receivable. I maintained both of these roles until January 2021 when a new Receptionist/Administration Assistant was hired, since then I have continued my role as Administration Officer for Accounts Receivable while undertaking new tasks for Accounts Payable, Payroll and Stocktake.

• Extensive administration and customer service experience in comprehensive use of in house computer systems and processes, taking incoming customer queries via phone/email, liaising with customers discussing their queries and providing resolutions.
• Accomplished knowledge of accounts receivable and payable tasks such as bill processing, job costing, invoice issuing, billing dispute resolution and statement issuing.
• Considerable experience in timesheets, bill payments, payroll, payment reconciliations and company stocktakes.

• Reporting to the Manager on duty, working as part of a team with numerous crew members
• Supporting all duty managers’ and crew, front and back of store to ensure a smooth operation
• Attending to customers’ orders and requests both face to face and via drive through, ensuring excellent customer service in accordance to McDonalds time efficient guidelines
• Operating in house computer systems and registers
• Ensuring work area is hygienically clean, well presented and fully stocked
• Attending staff meetings to discuss current issues and provide suggestions for improvement
• Training new McCafe staff in accordance to McDonald's crew training program and procedures

• Liaising with management, staff and customers
• Caring for animals pre and post operations
• Ensuring cages and surgical areas are hygienically clean in accordance to health and safety regulations
• Administrative duties including use of in-house computer system for booking and updating records, answering customer queries via phone and face to face

• Liaising with parents, the studio owner, teachers’ and students
• Building a rapport with students to establish trust and confidence
• Teaching students dance steps and routines within safety guidelines
• Enhancing student’s desire and ability for dance