Jacqueline Czech
Melbourne,VIC
Summary
Results-driven People Operations professional experienced in managing employee lifecycle processes and HR operations across diverse business units. Demonstrates expertise in prioritizing high-volume workloads, resolving employee queries, and delivering accurate policy and EBA/Award guidance. Excels in stakeholder management and cross-functional collaboration, cultivating strong relationships and achieving outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
People Operations Consultant
Australian Unity
05.2024 - Current
- Effectively managing employee lifecycle processes (secondments, transfers to new positions, higher duties, parental leave, etc.) across multiple business units within the Group.
- Collaborated cross-functionally within P&C and the broader business, including Workplace Relations, Payroll, Talent Acquisition, Business Partners and Systems.
- Prioritised and managed a high-volume workload across ServiceNow ticketing system, shared employee central inbox, and employee support phone line.
- High level of attention to detail to ensure accuracy and compliance when processing employee requests, including drafting and issuing contracts and employment letters.
- Delivered prompt and accurate advice to employees on policies, procedures, and EBA/Award provisions.
Candidate Care Team Lead
Australian Unity
07.2023 - 05.2024
- Managed dedicated team of onboarding specialists to deliver exceptional candidate experiences.
- Guided and supported team while fostering collaborative, high-performance culture to achieve onboarding goals and enhance candidate experience.
- Acting as a primary point of contact for escalations, resolving any raised concerns and addressing feedback promptly to maintain positive relationships with key stakeholders.
- Implemented streamlined processes and best practice guides to establish efficient ways of working for team.
- Contributed to the rollout of a new HR system with SAP SuccessFactors by creating standard operating procedures (SOPs) and training the Candidate Care Team on its use.
- Served as a member of the Change Champions Team, acting as the first point of contact for the Candidate Care and wider P&C teams regarding questions or concerns with the new People Connect system.
Candidate Care Consultant
Australian Unity
01.2022 - 07.2023
- Guiding candidates and hiring managers through the onboarding process by creating a supportive and seamless onboarding journey.
- Managed conflicting priorities and expectations under tight deadlines, ensuring high-quality candidate experience.
- Generated contracts, background checks, and new starter documentation while managing profile system setup through HR programs, including ServiceNow and SuccessFactors.
- Contributed insights that enhanced onboarding experience for candidates and informed People and Culture projects.
- Developed process maps to support training initiatives, improving process clarity and service delivery.
- Appointed as Team Lead for Candidate Care over a 5 week period, carrying out management duties and responsibilities.
- Nominated for and recognised by the Talent and Workforce Acquisition Team for the Real-Life Changer Award after demonstrating flexibility and outstanding collaboration with Australian Unity's stakeholders.
- Nominated a second time for the Real-Life Changer Award for successfully supporting and leading the Candidate Care Team.
- Nominated as part of the Candidate Care Team for the Seek Star Award 2022.
Assistant Store Manager
ALDI Stores Australia
08.2021 - 01.2022
- Assisted Store Manager in achieving sales targets through strategic initiatives.
- Managing and leading a large team, training and developing team members, conducting appraisals and performance reviews and workforce planning.
- Coordinated store operations, enhancing layout and merchandising, ensuring compliance, and managing inventory.
- Delivered exceptional customer service, effectively resolving complaints to maintain customer satisfaction.
- Continuous positive feedback from the Area Manager regarding store merchandising and compliance.
- Consistently improved store performance against other Victorian stores on the balanced scorecard.
Training Store Manager
ALDI Stores Australia
09.2019 - 08.2021
- Facilitated on-the-job training and engaged in formal module-based training, achieving 100% pass mark for promotion to Assistant Store Manager.
- Completed training program for store managers, acquiring key management skills to enhance store operations.
- Ensured high store standards through effective stocking, customer service, and cleanliness management, contributing to overall customer satisfaction.
Deputy Manager
ALDI Stores Australia
05.2019 - 09.2019
Store Assistant
ALDI Stores Australia
04.2016 - 04.2019
Education
Volunteer -
Australian Human Resource Institute
Melbourne, Australia08.2018
Bachelor of Business - Human Resource Management & Marketing
La Trobe University
01.2018
Skills
- End-to-end employee lifecycle management
- High-Volume case prioritisation & SLA management
- Process improvement and operational efficiency
- Cross-functional collaboration and teamwork
- Effective time management skills
- High level of attention to detail and accuracy
References
Available upon request.
Volunteer Experience
Volunteered for Australian Human Resource Institute's (AHRI) largest human resource and people management event held at Melbourne's Convention and Exhibition Centre. Contribution included onsite event logistics, session scanning, welcoming and greeting delegates, answering enquiries and directing delegates to sessions.
Timeline
People Operations Consultant
Australian Unity
05.2024 - Current
Candidate Care Team Lead
Australian Unity
07.2023 - 05.2024
Candidate Care Consultant
Australian Unity
01.2022 - 07.2023
Assistant Store Manager
ALDI Stores Australia
08.2021 - 01.2022
Training Store Manager
ALDI Stores Australia
09.2019 - 08.2021
Deputy Manager
ALDI Stores Australia
05.2019 - 09.2019
Store Assistant
ALDI Stores Australia
04.2016 - 04.2019
Volunteer -
Australian Human Resource Institute
Bachelor of Business - Human Resource Management & Marketing
La Trobe University