Summary
Overview
Work History
Education
Skills
Professional Strengths For Medical Reception
Licences And Clearances
Timeline
Generic

Jacqueline Langford

Albion Park Rail,Australia

Summary

Compassionate and organized medical receptionist with a registered nursing background and a Certificate IV in Business Administration. Proficient in medical documentation, patient communication, medication management, and administrative operations. Demonstrates a strong understanding of clinical environments, confidentiality, and patient-centered care. Aiming to enhance professionalism, empathy, and efficiency in a dynamic medical practice.

Overview

16
16
years of professional experience

Work History

Disability Support Worker (Mental Health)

Ave Maria
08.2023 - Current
  • Medication administration and documentation
  • Liaising with allied health professionals and families
  • Maintaining accurate client records
  • Supporting individuals with complex behaviours
  • Coordinating appointments and community access

Disability Support Worker – SLES Program

Flagstaff Group
03.2022 - 08.2023
  • Supported participants in workplace and community settings
  • Maintained progress notes and compliance documentation
  • Assisted with communication between stakeholders
  • Promoted independence and daily living skills

Disability Support Worker

Lifestyle Solutions
02.2019 - 02.2021
  • Documentation and compliance reporting
  • Conflict resolution and de-escalation
  • Worked collaboratively within multidisciplinary teams

Registered Nurse

RFBI Masonic Retirement Village
01.2018 - 12.2018
  • Wound care and medication management
  • S8 medication documentation and compliance
  • Coordinated with GPs and allied health professionals
  • Maintained detailed nursing documentation

Registered Nurse

Wellington Hospital
01.2017 - 12.2017
  • Patient assessments and care planning
  • Clinical documentation and medical record updates
  • Maintained therapeutic and professional standards

Assistant Manager

Wollongong Salvos
01.2010 - 12.2013
  • Point of sale operation & daily banking
  • Staff supervision and rostering
  • Customer service and complaint handling
  • Administrative reporting

Education

Bachelor of Nursing -

University of Wollongong
01.2016

Certificate IV in Business Administration -

TAFE

Certificate III in Business Administration -

TAFE

Skills

  • Front desk & patient reception
  • Appointment scheduling & calendar management
  • Medical terminology & clinical documentation
  • Medicare & health fund billing familiarity
  • Electronic medical records (EMR) systems
  • Medication knowledge & S8 documentation
  • Infection control procedures
  • Confidentiality & privacy compliance
  • EFTPOS & cash handling
  • Customer service & conflict resolution
  • Team collaboration & independent work
  • Strong written and verbal communication

Professional Strengths For Medical Reception

  • Strong understanding of clinical terminology
  • Experience working alongside doctors and allied health
  • High level of confidentiality and ethical practice
  • Calm and professional in high-pressure environments
  • Excellent rapport-building skills

Licences And Clearances

  • Working With Children Check (Current)
  • NDIS Worker Screening Check
  • National Police Check (Current)
  • Current First Aid & CPR

Timeline

Disability Support Worker (Mental Health)

Ave Maria
08.2023 - Current

Disability Support Worker – SLES Program

Flagstaff Group
03.2022 - 08.2023

Disability Support Worker

Lifestyle Solutions
02.2019 - 02.2021

Registered Nurse

RFBI Masonic Retirement Village
01.2018 - 12.2018

Registered Nurse

Wellington Hospital
01.2017 - 12.2017

Assistant Manager

Wollongong Salvos
01.2010 - 12.2013

Bachelor of Nursing -

University of Wollongong

Certificate IV in Business Administration -

TAFE

Certificate III in Business Administration -

TAFE
Jacqueline Langford