JOY SIMPSON
Springvale,VIC
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
8
8
years of professional experience
Work History
Disability Support Worker (Mental Health)
Bella Kare Australia
09.2024 - Current
- Transported clients to appointments, social events, and community programs
- Provided emotional support and companionship to individuals with disabilities
- Assisted clients with grocery shopping, meal planning and preparation and cleaning
- Administered medications as prescribed by healthcare providers
- Collaborated with healthcare professionals to develop individualized care plans for clients
Retail Store Associate
TK Maxx
10.2023 - Current
- Organized, stocked and maintained store inventory
- Processed cash and credit transactions using POS system
- Provided excellent customer service by addressing concerns and resolving issues quickly
- Performed price changes on merchandise based on updated pricing guidelines from management
- Collaborated with team members on store promotions, events, and sales strategies
Student
Frankston Special Developmental School
11.2024 - 11.2024
- Observe and implement behavioural strategies for students with complex needs
- Develop skills with the use of communication assistive technology devices
- Followed classroom and learning institution's regulations, polices and dress codes
- Supported staff with classroom tasks, including meal prep, classroom activities and transportation assistance
- Actively engaged in classroom discussions, sharing insights and building relationships with the children
Student
Baptcare, The Orchards Community
11.2024 - 11.2024
- Bathed, dressed, and groomed clients to help service users maintain good hygiene practices
- Helped patients move safely in and out of beds and wheelchairs
- Delivered empathetic, compassionate, and person-centered care to all patients
- Reported changes in physical, mental, and emotional conditions to nursing staff
- Maintained detailed documentation of client progress, challenges, and concerns for review by healthcare team members
Retail Assistant
Aldi
11.2021 - 06.2024
- Acquired skills to operate heavy machinery safely (manual/automatic jaks, HACKO)
- Utilized point-of-sale software to process transactions accurately and efficiently
- Supported coworkers during busy periods by providing additional assistance when needed
- Handled customer inquiries, complaints, and returns efficiently
- Provided friendly and professional customer service at all times
Party Host
Timezone
07.2021 - 11.2021
- Met unique party needs with creativity and dedication to customer satisfaction
- Maintained clean, safe and presentable party rooms with diligent attention to spills, trash and used dishes
- Monitored guest behavior to maintain safe and enjoyable environment for all attendees
- Facilitated smooth transitions between various segments of event program
- Conducted post-event evaluations with clients to gather feedback on overall satisfaction levels
Volunteer
SALVOS
01.2021
- Assisted customers in locating desired merchandise on sales floor
- Stocked shelves and maintained clean, organized store environment
- Sorted and priced donated items for sale, ensuring accurate labeling
- Replenished supplies needed for daily operations, including shopping bags, receipt paper, and cleaning products
- Operated cash register to complete customer transactions efficiently
Team Member
Top Juice
06.2021 - 07.2021
- Adapted to operational needs, taking on different roles to support workflow
- Completed assigned tasks under minimal supervision and to desired standard
- Operated POS system to record orders, process payments, and print receipts
- Communicated clearly, quickly, and politely with coworkers to support order management and quality
- Maintained safe and organized work areas and completed side work to support cleanliness
Receptionist
Nature's Touch 2Wellness
05.2017 - 10.2017
- Directed numerous calls per day to appropriate recipients using multi-line system
- Anticipated guest needs, delivering exceptional customer service to exceed expectations
- Scheduled appointments and documented updates in scheduling software
- Routed messages, coordinated appointments, and directed personnel to various departments
- Prepared conference rooms for meetings by setting up chairs, tables, projectors, refreshments if required
Team Member/ Assistant Baker and Decorator
The Cheesecake Shop
09.2017 - 08.2020
- Utilized measuring instruments, commercial-grade mixers and ovens to produce cakes according to specifications
- Assisted customers with product selection by answering questions about ingredients and preparation methods
- Enforced compliance with food handling and sanitation standards
- Trained new employees on bakery procedures and safety protocols
- Answered customer questions regarding products and services, company policies and pricing
Education
Victorian Certificate of Education (VCE) -
Keysborough Secondary College
Completion of Certificate 2 in Commercial Cookery (SIT20416) -
Keysborough Secondary College
Certificate 3 in Individual Support - Age and Disability -
Holmesglen Tafe Institute
Skills
- Team player
- Interpersonal skills
- Efficient worker
- Reliable worker
- Flexible
- Problem solving skills
Timeline
Student
Frankston Special Developmental School
11.2024 - 11.2024
Student
Baptcare, The Orchards Community
11.2024 - 11.2024
Disability Support Worker (Mental Health)
Bella Kare Australia
09.2024 - Current
Retail Store Associate
TK Maxx
10.2023 - Current
Retail Assistant
Aldi
11.2021 - 06.2024
Party Host
Timezone
07.2021 - 11.2021
Team Member
Top Juice
06.2021 - 07.2021
Volunteer
SALVOS
01.2021
Team Member/ Assistant Baker and Decorator
The Cheesecake Shop
09.2017 - 08.2020
Receptionist
Nature's Touch 2Wellness
05.2017 - 10.2017
Completion of Certificate 2 in Commercial Cookery (SIT20416) -
Keysborough Secondary College
Certificate 3 in Individual Support - Age and Disability -
Holmesglen Tafe Institute
Victorian Certificate of Education (VCE) -
Keysborough Secondary College