JACQUELINE SCOTT
Riddells Creek,VIC
Summary
Friendly & enthusiastic medical receptionist with 26 years experience. Able to learn new tasks quickly & proficient in growing key customer relationships. Represent establishment with friendly, professional demeanour at all times. Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments. Expert in disability support for children and adults. Caring Disability Support Worker skilled at working with individuals living with acquired brain injury, schizophrenia, epilepsy, Autism Spectrum disorder, ADHD, learning disabilities and behavioural issues. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience. I'm a compassionate support worker possesses gentle touch and caring attitude centered on treating people with dignity and respect. Collaborative team player with strong clinical and interpersonal skills. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Compassionate with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. I have worked full time since 2019 in the industry.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Self Employed
09.2019 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Designed individualized plans detailing daily activities and needs for patients.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Conducted in-home visits to provide supportive services.
- Collaborated with healthcare providers to drive continuity of care.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Facilitated family meetings to discuss patient care plans.
- Preserved and prepared reports and treatment records.
Disability Support Worker
Hireup
09.2020 - 03.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Conducted in-home visits to provide supportive services.
Disability Support Worker
Connecting Staff
01.2019 - 09.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
Practice Manager/Lead Medical Receptionist
Dr, Paul David Blatt
04.1992 - 11.2018
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Supervised team of 3 office personnel.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Trained interns and newly hired team members on office procedures and computer system.
- Communicated closely with patients, ensuring medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
Education
High School Diploma -
Ardoch Windsor Secondary College
St Kilda East12.1991
Skills
- Customer and Personal Service
- Clerical
- Social Perceptiveness
- Report writing
- Time Management
- Computer Skills
- Work well under pressure
- Judgement and Decision Making
- Telecommunications
- Data Entry
- Critical Thinking
- Negotiation
- Multitasking
- Active Listening
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages
- And scheduling appointments
- Greet patients entering the surgery, determine nature and purpose of visit, and direct or escort them to
- Specific destination
- Receive payment and records receipts for services
- Transmit information or documents to customers, using computer, mail, facsimile machine
- File and maintain records
- Analyse data to determine answers to questions from patience or members of public
- Hear and resolve complaints from patience or the public
- Perform administrative support tasks, such as proofreading, transcribing handwritten information onto
- Computers to work with records, invoices, and other documents
- Provide information about practice, such as location of office and services such as drug and alcohol programs ( Methadone and Suboxone)
- Collect, sort, distribute, prepare mail, messages, or courier deliveries
- Preparing of referrals and permits
- Enroll individuals to participate in programs and notify them of their acceptance
- Processing end of the day Medicare and Veteran Affairs bulk billing claims (Software Pracsoft)
- Companionship and Emotional Support
- Psychologist Collaboration
- Household Chores
- Medication Schedules
- Conflict Resolution
- Housekeeping Skills
- Creative Thinking
- Daily Logs
- Documentation Skills
- Mobility Support
- Client Requirements
- Supporting Daily Living Needs
- Grooming and Bathing
- Healthy Meals and Snacks
- Grooming support
- Appointment Organization
- Meal Planning
- Personal Growth Support
- Client Transportation
- Healthcare Resource Support
- Computer Skills
- Behaviour Support Plans
- Lifestyle Support
- Status Updates
- Client Privacy
- Dietary Guidelines
- Networking with Staff
- Household Management
- Conflict Negotiation
- Improving Wellbeing
- Visiting Patient Homes
- Seizure Management
- Medical Terminology
- Team Collaborating
- Patient Transport
- Coordinating Services
- Special Dietary Requirements
- Social Integration
- Patient Toileting
- Client Interactions
- Community Assistance Knowledge
- Stretching Exercises
- Healthcare Documentation
Certification
22/11/2024 NDIS Worker Screen Check
29/05/2023 Nationally Coordinated Criminal History Check Certificate
11/07/2023 Registered Victorian disability support worker
Working with Children Check exp 18/10/2024
18/09/2019 NDIS Worker Orientation Modules
01/03/2019 Sue Larkey Understanding ASD Teaching Strategies and Behaviour Support
Timeline
Disability Support Worker
Hireup
09.2020 - 03.2021
Disability Support Worker
Self Employed
09.2019 - Current
Disability Support Worker
Connecting Staff
01.2019 - 09.2019
Practice Manager/Lead Medical Receptionist
Dr, Paul David Blatt
04.1992 - 11.2018
High School Diploma -
Ardoch Windsor Secondary College
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