Jade Durant
Coffs Harbour,NSW
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Assistant
Aldi
10.2021 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Worked with loss prevention in monitoring shopper behavior.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Responsible service of Alcohol
Hospitality Worker
The Pimpama Bakery
04.2021 - 12.2021
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Identified and resolved customer complaints concerning food or lodging.
Retail Assistant
Kmart
10.2017 - 03.2021
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered incoming calls to provide product information, features and benefits.
Hospitality Worker
Cold Rock Ice Creamery
02.2017 - 10.2017
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Education
High School Diploma -
Coffs Harbour High School
Coffs Harbour, NSW10.2020
Skills
- Cash Register Operation
- Customer Assistance
- Stockroom Rotation
- Returns and Exchanges
- Presentation
- Good Customer service
- Customer Phonecalls
- Responsible Service of Alcohol
Certification
- RSA/RCG CERTIFICATION
- CERTIFICATE ||| BEAUTY SERVICES
Timeline
Retail Assistant
Aldi
10.2021 - Current
Hospitality Worker
The Pimpama Bakery
04.2021 - 12.2021
Retail Assistant
Kmart
10.2017 - 03.2021
Hospitality Worker
Cold Rock Ice Creamery
02.2017 - 10.2017
High School Diploma -
Coffs Harbour High School