Jade Lee

A motivated and detail-oriented professional with strong customer service experience and a proven ability to manage time-sensitive tasks in high-pressure environments. Skilled in monitoring systems, handling customer queries, and providing timely communication. Known for strong interpersonal communication, analytical thinking, and a proactive approach to operations and service delivery. Committed to continuous learning, operational reliability, and contributing to high-performing teams.

Customer Service Specialist equipped to deliver impactful support and foster client satisfaction. Skilled in problem-solving, conflict resolution, and effective communication. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven professional with commitment to enhancing customer experiences.

• Oracle CMS (West Melbourne), Customer Service Consultant, Managed a high volume of inbound calls and emails, responding to customer concerns related to faults, outages, and service interruptions with efficiency and professionalism., Accurately recorded incidents and service disruptions in internal systems and escalated issues promptly in accordance with established protocols., Played an active role in training and onboarding new staff, providing guidance on internal procedures and the use of GIS and CLARITY platforms., Provided clear, real-time updates to customers regarding the status of their concerns, ensuring transparency and managing expectations., Maintained detailed and accurate logs for shift handovers and reporting, supporting smooth operational continuity and incident resolution., Maintained high situational awareness during service disruptions, enabling rapid identification of priority cases and escalation of critical issues in real-time.
• Gracie Jiu Jitsu (Footscray), Receptionist, Served as the first point of contact for clients, demonstrating strong interpersonal skills and emotional intelligence in handling diverse customer needs., Closed new memberships both in-person and over the phone by identifying customer goals and matching them with appropriate services., Oversaw daily retail operations, including inventory tracking, POS transactions, and stock control across online and physical stores., Maintained and updated membership records using software platforms such as MindBody and SparkPages with a high degree of accuracy and confidentiality., Supported management with administrative coordination and contributed to the welcoming culture of the gym environment.
• Tattslotto And Freechoice (Richmond), Sales Assistant, Consistently exceeded daily KPIs through strong product knowledge, customer engagement, and efficient service delivery., Operated in a fast-paced, high-pressure retail setting while maintaining professionalism and customer rapport., Proficiently used cash registers, EFTPOS systems, and POS technology to process transactions and resolve payment queries., Communicated effectively with team members to ensure smooth operations and stock availability., Applied conflict resolution strategies to handle difficult customer interactions with calm and confidence.
• NQT (Deer Park), VCE & Primary Tutor, Delivered tailored tutoring sessions to both primary and senior secondary students across a range of subjects, adapting communication styles to suit age and ability., Fostered a supportive and motivating learning environment that encouraged academic engagement and confidence., Used performance tracking systems to monitor student progress and provide regular feedback to parents and coordinators., Developed individualised learning plans to support student outcomes, demonstrating initiative and a solutions-focused approach.