Jade Simpson
Mayfield, Newcastle,AU
Summary
Hi! I’m Jade Simpson, I’m 21 years old, and am currently studying at The University of Newcastle, undertaking the Bachelor Of Primary Education. I am a bubbly, outgoing person, who always has a positive outlook on life. I have experience working in hospitality (5+ years) and retail (2+ years) and I chose to select those fields of work as I love customer service and good communication💌
Overview
7
7
years of professional experience
Work History
Front of House Staff Member
Too Hands Eat and Drink
New Lambton, NSW
10.2024 - Current
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Conducted menu presentations and made recommendations based on guest preferences.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Experience using POS/ till systems
Front of House Staff Member
Carrington Bowling Club
01.2024 - 04.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Maintained a well-stocked, organised front-of-house workspace for optimal functionality during peak hours.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
Retail Assistant
My Plant Oasis
01.2024 - 04.2024
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Restocked shelves with new merchandise when required.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Cafe All Rounder
Bolton Street Pantry
10.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Waitress
The Rockpool Cafe
07.2022 - 02.2023
- Greeted customers in a friendly and professional manner
- Utilised POS system to total meal costs and add taxes for final bill calculation.
- Operated cash register
- Assisted customers with locating items and providing product information
- Food runner/ cleaning tables
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.
Cafe all-rounder
Cafe Brass Bell
12.2021 - 07.2022
- Managed the cafe's daily operations, ensuring that all tasks were completed on schedule
- Food runner/ cleaning tables
- Stocked shelves and coolers with food and beverage items, ensuring shelves were always full and well-presented
- Operated cash register.
All-rounder
Sporties
02.2019 - 02.2021
- Food runner/ cleaning tables
- Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
- Restocked supplies.
Retail Sales Worker
Blue Water Gifts
Forster
06.2018 - 06.2019
- Unboxed new merchandise and restocked shelves in appealing and organised arrangements to promote items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Ensured compliance with health and safety regulations within the store environment.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Bagged or packaged purchases and wrapped gifts.
Education
12- Graduated, Completed HSC -
Great Lakes Senior Campus
Forster11.2021
6-12 -
Taree Christian College
Taree01.2021
Bachelor Of Primary Education - Education
The University Of Newcastle
NewcastleSkills
- Teamwork
- Communication
- Ability to Work Under Pressure
- Communication Skills
- Ability to Work in a Team
- Ability to Multitask
- Fast Learner
- Customer Service
Personal Information
📞Phone Number- 0475629712
💌Email- jadeelisabethsimpson@gmail.com
Timeline
Front of House Staff Member
Too Hands Eat and Drink
10.2024 - Current
Front of House Staff Member
Carrington Bowling Club
01.2024 - 04.2024
Retail Assistant
My Plant Oasis
01.2024 - 04.2024
Cafe All Rounder
Bolton Street Pantry
10.2023 - 01.2024
Waitress
The Rockpool Cafe
07.2022 - 02.2023
Cafe all-rounder
Cafe Brass Bell
12.2021 - 07.2022
All-rounder
Sporties
02.2019 - 02.2021
Retail Sales Worker
Blue Water Gifts
06.2018 - 06.2019
12- Graduated, Completed HSC -
Great Lakes Senior Campus
6-12 -
Taree Christian College
Bachelor Of Primary Education - Education
The University Of Newcastle