Jade Vansteenis
Mildura,VIC
Summary
Dedicated hospitality professional with proven strengths in customer service, operational efficiency, and team collaboration. Committed to enhancing guest satisfaction and mentoring staff to elevate service standards. Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs. Passionate hospitality worker with background in diverse roles within the industry. Experience includes front desk operations, customer service, event planning and management. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hospitality Worker
schintz
Mildura, VIC
08.2024 - Current
- Maintained cleanliness and organization in dining and lobby areas.
- Collaborated with team members to ensure timely service delivery.
- Prepared and served food and beverages following safety standards.
- Monitored inventory levels and reported shortages to management regularly.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Welcomed customers to property and offered immediate assistance with needs.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
Assistant Manager
Hungry jacks
Mildura, VIC
01.2020 - 07.2024
- Supervised daily operations to ensure efficient service delivery.
- Trained staff on customer service protocols and food safety standards.
- Managed customer service inquiries and complaints in a timely manner.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed and implemented strategic plans to enhance team performance.
- Coached, mentored and trained team members in order to improve their job performance.
Hospitality Worker
Macdonald's
stawell/Ararat, VIC
03.2012 - 03.2019
- Implemented customer loyalty programs to encourage repeat business and positive reviews.
- Facilitated smooth communication between different departments to address guest needs efficiently.
- Monitored and adjusted room rates based on occupancy levels and competition pricing.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure rooms met company standards.
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Prepared and presented daily reports on occupancy, revenue, and guest feedback to management.
- Served food and drinks to customers in a timely manner.
- Monitored inventory levels and reported shortages to management regularly.
Education
Some College (No Degree) -
Bribe Island State High School
QueenslandSome College (No Degree) -
Stawell Secondary Collage
VictoriaSkills
- Food safety
- Customer service
- Cash handling
- Team leadership
- Staff training
- Time management
- Performance management
- Problem solving
- Communication skills
- Organizational skills
Certification
- I'm currently study in childhood education certificate lll
Timeline
Hospitality Worker
schintz
08.2024 - Current
Assistant Manager
Hungry jacks
01.2020 - 07.2024
Hospitality Worker
Macdonald's
03.2012 - 03.2019
Some College (No Degree) -
Bribe Island State High School
Some College (No Degree) -
Stawell Secondary Collage