Regan Fitzalan
Chisholm,NSW
Summary
Hospitality professional with extensive experience in food preparation and customer engagement at Lakeside Takeaway. Demonstrated success in enhancing guest satisfaction through attentive service and effective problem-solving. Recognized for maintaining high cleanliness and safety standards while promoting teamwork in fast-paced settings. Dedicated to creating memorable experiences and fostering strong customer relationships.
Sales professional with proven track record in supporting sales teams and enhancing customer relations. Known for reliability and ability to adapt to changing needs, contributing to team success and achieving results. Possesses excellent communication and organizational skills.
Tour leader with background in providing enriching experiences to visitors. Expertise in delivering insightful tours and fostering welcoming atmosphere. Strong focus on teamwork and achieving exceptional visitor satisfaction, adaptable to changing schedules and group dynamics. Skills include effective communication, in-depth historical knowledge, and customer engagement.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Lakeside Takeaway
06.2024 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Sales Assistant
Surf Dive N Ski
11.2023 - 01.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Hospitality Worker
Dominoes Pizza
11.2021 - 02.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Tour Guide
Horse About Tours
12.2019 - 02.2021
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
Education
Certificate II in Career Preparation - Year 10
TAFE
Tuncurry12-2023
Skills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- Food safety
- Problem-solving
- Cash register operation
- Time management
- Point of sale operation
- Teamwork and collaboration
- Visual merchandising
- Cash handling
- Customer engagement
- Public speaking
- Safety consciousness
Timeline
Hospitality Worker
Lakeside Takeaway
06.2024 - Current
Sales Assistant
Surf Dive N Ski
11.2023 - 01.2025
Hospitality Worker
Dominoes Pizza
11.2021 - 02.2022
Tour Guide
Horse About Tours
12.2019 - 02.2021
Certificate II in Career Preparation - Year 10
TAFE
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