JADELYNN NGUYEN
Melbourne,Australia
Summary
I'm a dynamic public health professional with over 13 years of diverse expertise in nutrition science, health science, and business administration. I am eager to leverage my proven customer service skills, strong administrative capabilities, and deep healthcare insights to contribute to your team's success. I look forward to joining your esteemed organization and making a meaningful impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RETAIL SALES ASSISTANT
Target Australia
04.2021 - Current
- Online fulfillment for the click-and-collect orders, next days, and home delivery.
- Pick items using the RF Scanner device within the department floor, and pack them safely for delivery.
- Stock management (stock adjustment, stock inventory, and stock take).
- Customer service, maintaining the fitting rooms, and responding to customers' queries.
ADMINISTRATION ASSISTANT
Skylar Education Pty Ltd.
01.2024 - 12.2024
- Paperwork processing, printing coursework and filing paperwork.
- Liaising with clients on course bookings and invoices.
- Booking flights and accommodation for the trainers allocated to a facility site.
- Corresponding to emails and phone enquiries.
FISH CATCHER
Aquarium Industries Pty Ltd.
08.2023 - 03.2024
- Catching ornamental fish and fulfilling the customer's order.
- Fulfilling plant orders, frozen food orders and dry goods.
- Assembling boxes and other packaging for orders.
- Double checking with a fish treater whether if a fish is in quarantine, coming out later or out of stock.
MOTOR CLAIMS CONSULTANT
Allianz Australia Insurance Limited
03.2020 - 03.2021
- Handling inbound customers' inquiries on telecommunications via motor claim lodgment.
- Problem-solving issues and customer complaints to supervisors.
- Reviewing and processing excess payments over the phone with the insurer.
- Utilizing a range of computer programs and systems.
AIRLINE CUSTOMER SERVICE AGENT
Swissport (Australia and New Zealand)
07.2018 - 03.2020
- Checking passengers into their flight and assigning them to their seats on the aircraft.
- With passengers' inquiries on carry-on baggage allowance, flight departures, disruptions, and cancellations.
- Print off boarding passes and attach luggage tags to passengers' checked baggage.
- Assisted passengers with mobility challenges through the terminal and boarded them onto the aircraft with a compassionate and accommodating approach.
Education
Certificate III - Ageing & Disability
Intercare Training
Hampton, VIC05-2025
BACHELOR'S DEGREE - FOOD AND NUTRITION SCIENCE
Deakin University
Melbourne, Burwood, Australia01.2018
DIPLOMA - HEALTH SCIENCES
Melbourne Institute of Business and Technology
Burwood, Victoria, Australia01.2013
DIPLOMA - BUSINESS ADMINISTRATION
RMIT University
Melbourne, Victoria, Australia01.2012
Skills
- Communication skills
- Customer service
- Problem solving
- Teamwork
- Attention to detail
- Time management
- Adaptable and flexible
Languages
English
Personal Information
Driving License: Unrestricted
Certification
- First Aid/CPR
- WWC ( Working With Children's Card)
Language
Vietnamese
Limited
English
Full Professional
References
Contact: Michael Holt
- Position: Duty Manager
- Company: Target Australia
- Phone: 0481770501
- Email: mikeyyh95@gmail.com
Contact: Yuqi Fu
- Position: Receptionist/Administration
- Company: Skylar Education
- Phone: 0403048198
- Email: Yuqifu98@gmail.com
Timeline
ADMINISTRATION ASSISTANT
Skylar Education Pty Ltd.
01.2024 - 12.2024
FISH CATCHER
Aquarium Industries Pty Ltd.
08.2023 - 03.2024
RETAIL SALES ASSISTANT
Target Australia
04.2021 - Current
MOTOR CLAIMS CONSULTANT
Allianz Australia Insurance Limited
03.2020 - 03.2021
AIRLINE CUSTOMER SERVICE AGENT
Swissport (Australia and New Zealand)
07.2018 - 03.2020
Certificate III - Ageing & Disability
Intercare Training
BACHELOR'S DEGREE - FOOD AND NUTRITION SCIENCE
Deakin University
DIPLOMA - HEALTH SCIENCES
Melbourne Institute of Business and Technology
DIPLOMA - BUSINESS ADMINISTRATION
RMIT University
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