Jade Mary Essa
Sydney/ South Hurstville ,NSW
Summary
Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organisational skills to any setting. Strong history of successful projects using leadership, communication and teamwork to complete tasks. High academic achievement paired with demonstrated commitment and integrity. Highly-Motivated individual with business acumen and willingness to take on challenging roles. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Rebel Sport
Sydney/ Miranda, NSW
05.2021 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Identified areas of improvement within the department and implemented necessary changes.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
Crew Trainer and Barista
McDonalds
Sydney/ South Hurstville , NSW
06.2017 - 12.2019
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Greeted customers in a friendly and professional manner at the drive-thru window.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Education
High School -
Bethany College
Hurstville, NSW12-2020
Bachelor of Psychology (Honours) - Psychology
Western Sydney University
BankstownSkills
- Customer-Oriented
- Financial Management
- Production Management
- Negotiation
- Consulting
- Staff Development
- Employee Training
- Cash handling ability
- Safety awareness
- Customer Service Management
- POS System Operation
- Decision-making capabilities
- Positive Attitude
- Team motivation
- Problem-Solving
Certification
- Working with Children (WWC) Check
- NDIS Worke Screeners (NDISWC) Check
- NDIS Orientation Certificate
- COVID-19 Certificate
Languages
Arabic
Professional
English
Native/ Bilingual
Timeline
Shift Supervisor
Rebel Sport
05.2021 - Current
Crew Trainer and Barista
McDonalds
06.2017 - 12.2019
High School -
Bethany College
Bachelor of Psychology (Honours) - Psychology
Western Sydney University
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