Jahnavi Singh
Stafford Heights
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
10
10
years of professional experience
Work History
Barista/All Rounder
Soul Origin
04.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building relationships with regular patrons.
- Accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Cleaned counters, machines, utensils, and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista/All Rounder
Shingle Inn
06.2021 - 04.2023
- Maintained regular and consistent attendance and punctuality.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Assistant/Volunteer
Bella-Jahnavi Beauty
06.2017 - 12.2018
- Managing appointments for both massage and beauty service
- Cleaning and helping to organize for the next treatment when needed.
- Answered central telephone system and directed calls accordingly.
Canteen staff
Mitcham Girls High School
01.2014 - 01.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Arts - Acting & Performance
University of Canberra/ TAFE
South Brisbane Barista Training
Australian Barista School
Brisbane, QLD08.2019
High School Diploma -
Mitcham Girls High School
Adelaide, SA12.2018
Skills
- Customer service
- Digital art
- Graphic design
- RSA (Responsible Service of Alcohol) certificate
- Barista certificate from Australian Barista School
- POS System Operations
- Coffee Machinery
- Microsoft Excel
- Point-of-Sale Knowledge
- Hospitality Service Expertise
- Team Player
- Espresso Machine Operation and Maintenance
- Inventory Management
- Opening and Closing Coordination
- Team Leadership
Hobbies
When I'm not working, I enjoy drawing and selling digital art, and run my own freelance business through commissions online and in partnership with RedBubble.
Timeline
Barista/All Rounder
Soul Origin
04.2023 - Current
Barista/All Rounder
Shingle Inn
06.2021 - 04.2023
Assistant/Volunteer
Bella-Jahnavi Beauty
06.2017 - 12.2018
Canteen staff
Mitcham Girls High School
01.2014 - 01.2016
Bachelor of Arts - Acting & Performance
University of Canberra/ TAFE
Barista Training
Australian Barista School
High School Diploma -
Mitcham Girls High School
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