Jai Cain
Maroochydore
Summary
Experienced Duty Manager with substantial knowledge in hospitality and customer service. Demonstrated success in managing staff, coordinating operations and liaising with diverse departments to ensure seamless operations. Strong problem-solving skills coupled with ability to handle high-pressure situations. Significant contribution towards improved guest satisfaction and operational efficiency in previous roles.
Overview
7
7
years of professional experience
Work History
Duty manger
Kings Beach Tavern
Caloundra
10.2024 - Current
- Supervised daily operations to ensure smooth service at Kings Beach Tavern.
- Managed staff schedules and delegated tasks to optimize team performance.
- Oversaw inventory control and coordinated supplies for efficient service delivery.
- Entertainment base tavern
- Knowledge of big sold out events up to 700 pax
- Set ups and operations of events
- Operating bistro food services up to 400 pax
- Resolved customer complaints promptly to maintain satisfaction levels.
- Managed team of 30 employees, ensuring high productivity and quality standards were met.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Duty Manager
Surfair
Marcoola
09.2023 - 10.2024
- Supervised daily operations to ensure smooth venue management and guest satisfaction.
- Coordinated staff schedules and assignments for optimal resource allocation.
- Managed inventory levels and ordering processes for venue supplies and equipment.
- Trained new staff on service standards, safety protocols, and operational procedures.
- Conducted regular inspections of facilities to uphold cleanliness and safety standards.
- Created positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Operationing functions up 250 pax
- Set up , strip down and reset
- Full course meals , alternative drops
- Weddings , birthdays , conferences
- Weekly stock takes
Bartender
Surfair
Marcoola
04.2022 - 09.2023
- Prepared and served a variety of beverages to customers efficiently.
- Managed inventory levels and restocked supplies as needed.
- Maintained cleanliness and organization of the bar area consistently.
- Collaborated with team members to ensure smooth bar operations.
- Followed safety and health regulations during beverage preparation and service.
- Trained new staff on bartending techniques and company protocols.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Planned and coordinated special events to boost customer numbers and profits.
Formwork Carpenter
Formwork services
Sunshine Coast
03.2019 - 03.2022
- Constructed formwork systems for various concrete structures.
- Interpreted blueprints to determine project specifications and dimensions.
- Collaborated with team members to ensure timely project completion.
- Operated hand and power tools for precise formwork assembly.
- Ensured compliance with safety regulations on job sites.
- Assisted in training new carpenters on best practices and techniques.
- Maintained tools and equipment in optimal working condition.
- Inspected completed work for quality and adherence to design plans.
- Assisted with the installation of formwork for concrete structures, including walls, columns and slabs.
- Measured and cut timber to size in order to create formwork components.
- Checked levelness of finished surfaces using spirit levels or laser levels.
- Set out layout lines for positioning formworks according to plans provided by architects and engineers.
- Cleaned up all tools and equipment used during construction projects.
- Collaborated with other tradespeople onsite in order to ensure that all tasks were completed correctly and safely.
Education
Coolum High School
Coolum, QldSkills
- Staff management
- Inventory control
- Event coordination
- Customer service
- Team training
- Operational efficiency
- Time management
- Operations management
- New employee training
- Staff scheduling
- Cash management
References
References available upon request.
Timeline
Duty manger
Kings Beach Tavern
10.2024 - Current
Duty Manager
Surfair
09.2023 - 10.2024
Bartender
Surfair
04.2022 - 09.2023
Formwork Carpenter
Formwork services
03.2019 - 03.2022
Coolum High School