Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Jonathan Mai

Bundoora,Victoria

Summary

Motivational Supervisor with years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Online Supervisor

Woolworths Bundoora
Bundoora, Victoria
04.2023 - Current
  • Scheduled and managed the daily activities of the online customer service team members.
  • Developed and implemented procedures to monitor online customer service team performance.
  • Trained new online customer service representatives on company procedures and policies.
  • Encouraged a collaborative work environment among all members of the online customer service team.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Restaurant Front of House Manager

Gippsland Palace Asian Restaurant
Sale , Victoria
06.2021 - 03.2023
  • Performed daily opening and closing duties, such as setting up the dining area and cashing out registers.
  • Monitored customer service to ensure all guests received prompt, friendly, and courteous service.
  • Assigned tasks to staff members including servers, bussers, hostesses, and bartenders.
  • Created weekly schedules for staff members based on business needs.
  • Trained new employees in restaurant policies and procedures.
  • Inspected dining areas to ensure proper set-up prior to guest arrival.
  • Processed customer payments using cash registers or point-of-sale systems.
  • Assisted management team during peak times or when additional help was needed.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Supervised the setup of events and special promotions to attract new customers.

Education

High School Diploma -

Kurnai College
Churchill, VIC
11-2022

Skills

  • Strategic Planning
  • Task Delegation
  • Complex Problem-Solving
  • Employee Motivation
  • Staff Discipline
  • Handle long hour shift
  • Performance Improvement

Languages

Vietnamese
Native/ Bilingual
English
Full Professional

Certification

  • Responsible Service of Alcohol (RSA)

Affiliations

  • Love go to Gym and have a healthy lifestyle
  • motivation Person
  • Hard worker

Timeline

Online Supervisor

Woolworths Bundoora
04.2023 - Current

Restaurant Front of House Manager

Gippsland Palace Asian Restaurant
06.2021 - 03.2023

High School Diploma -

Kurnai College

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Jonathan Mai