Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jai White

Melbourne

Summary

Motivated and customer-focused professional with proven experience in delivering exceptional guest service. Known for a strong work ethic, attention to detail, and commitment to enhancing customer experiences. Seeking to contribute my skills in a dynamic Customer Service role while supporting team success and exceeding service standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Attendant - Gaming Machines

Crown Melbourne
10.2023 - Current
  • Attend Patron queries/jackpot payouts/manual payouts/machine faults & errors on Casino Floor via Pagers in a timely and efficient manner.
  • Professional and effective communication to team members via Radio using Phonetic Alphabet to refer to Gaming Machine Banks/Units and team members/managers call signs across Gaming Floor.
  • Serve Patrons in Crown Rewards (New member sign-ups, YourPlay account sign-ups, issue coupons & parking, troubleshoot player card and reward card issues)
  • Serve Patrons as a Crown Rewards Ambassador (upselling of Crown Resorts application sign-ups to meet our teams sign-up goals, deep and thorough understanding of Gaming Machines requirements and Crown Rewards T's & C's & all venue locations.
  • Maintain Floor Presentation in allocated areas on Casino Floor.

Team Member

Woolworths
02.2021 - 09.2023
  • Ensuring replenishment and rotation of stock through-out store.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Greeted customers and directed to requested products prior to closing.
  • Correct and safe manual handling of heavy items & machinery.
  • Kept machines and surrounding areas maintained and clean.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Processing transactions, product returns and assisting with customer enquiries at front desk.

Education

Year 12 - VCAL

St Johns Regional College
12.2019

Skills

  • Enthusiastic & Professional Communication Skills
  • Adept Problem Solving Skills
  • Exceptional Time Management
  • Effective Multi-tasking Abilities
  • Fast & Willing Learner
  • Ability To Work Under Pressure

Certification

  • Responsible Service of Alcohol VIC
  • Casino Special Employee Licence

Timeline

Customer Service Attendant - Gaming Machines

Crown Melbourne
10.2023 - Current

Team Member

Woolworths
02.2021 - 09.2023

Year 12 - VCAL

St Johns Regional College

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Jai White