Offering strong interpersonal skills and genuine interest in hospitality, eager to learn and grow in this environment. Bringing foundational understanding of customer service and operational tasks. Ready to use and develop communication and organizational skills in a variety of roles.
Overview
3
3
years of professional experience
Work History
Beauty Therapist
Skin Deep Beauty
08.2024 - Current
Helped customers feel relaxed and comfortable through conversation and personal relatability.
Educated clients on care processes and advised on further care and products.
Increased salon revenue by upselling additional services and retail products to clients.
Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
Processed payments, entering sales in register for prompt customer service.
Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Bartender
Batemans Bay Soldiers Club
02.2024 - 09.2024
This Role required me to have a range of beverage knowledge, provide great customer service with patrons, have attention to detail and time management skills and serve customers using a till
Serve beverages including beer, wine, liquors and non-alcoholic drinks
Follow WHS and RSA requirements
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Collaborate with other staff to make sure all duties are completed when necessary
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Kitchen hand
Jindabyne Bowling Club
05.2022 - 12.2023
Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
Cleaned and maintained work areas, equipment and utensils.
Operated kitchen equipment in accordance with manufacturer instructions.
Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
Maintained composure and work quality while under stress.
Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
Supervisor Cleaner
HOLLS Cleaning
06.2021 - 12.2023
My role as a supervisor cleaner required me to delegate work to staff, setting priorities and goals
I assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects
This role required me to work efficiently in teams and show my attention to detail
Making beds, polishing furniture and working safely around chemicals and wearing proper PPE
Making sure customer satisfaction would be to the best ability and providing them with a clean environment to stay in
Uphold high standards of sanitation in common areas, contributing to an inviting atmosphere for guests
Trained new staff to meet and maintain cleaning standards and ensure all staff work safely around chemicals and wear correct PPE
Worked efficiently in teams and showed my attention to detail
Ensured high standards of property presentation, hygiene, and cleanliness
Collaborated with other housekeeping staff to complete tasks efficiently and effectively
Education
Completed year 12 -
Jindabyne Central School
Jindabyne, NSW
Skills
Order accuracy
Inventory control
Customer assistance
Cash handling
Cleanliness and sanitation
Product restocking
Handling chemicals
Attention to detail
Ability to learn
Working in fast paced environments
Sales and Upselling
Awards
NSW drivers license
RSA
RCG
First Aid
White Card
Attributes
Trustworthy & loyal
Responsible & punctual
Positive outlook
Otherexperience
Abode Malua Bay housekeeping (current job)
LJH housekeeping
Tuck shop kitchen hand
LJH kitchen hand
Timeline
Beauty Therapist
Skin Deep Beauty
08.2024 - Current
Bartender
Batemans Bay Soldiers Club
02.2024 - 09.2024
Kitchen hand
Jindabyne Bowling Club
05.2022 - 12.2023
Supervisor Cleaner
HOLLS Cleaning
06.2021 - 12.2023
Completed year 12 -
Jindabyne Central School
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