Jaime (Jai) Kearney
Darwin
Summary
I am currently seeking the opportunity to relocate from the Northern Territory to a new challenge.
I am a professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, confident strategist capable of employing outside of the box thinking to maximise opportunities and safeguard resources whilst providing operational and management support, and commitment to achieving organisational goals.
I can approach any task in a flexible and intellectual manner and provide strategies to enhance and support any project I have endeavoured. I am a hands on leader and believe in leading by example both in my professional and private life.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Northern Territory & Regional Western Australia Business Manager
Rentokil Initial Pty Ltd
06.2021 - Current
- I joined Rentokil in June 2021 as the Group Operations Manager overseeing all the technical aspects of the business and staff, in December of 2021 I was promoted to the Business Manager for the Northern Territory and regional Western Australia, currently oversee the following business in these areas, managing 40+ employees
- Rentokil Commercial Pest Service
- Initial Hygiene Service
- Darwin Fumigation Services
- Kununurra Rural Traders - Fire Testing and Tag Equipment Services
- Northern Territory (NT) Pest & Weed Control
- Red Centre Pest Control
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Manage local and region remote teams across 5 locations within the NT and Regional WA
- Communicate with customers and vendors positively with particular attention to problem resolution.
- Conflict resolution, time management and negotiation management
- Streamlined business processes by implementing new project management tools and techniques.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Plan, Structure, budget and meet CAPEX KPI's
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Supply chain management, Inventory management and warehouse operations.
- Fleet and Asset Management of all vehicles, machinery, property and equipment
- Negotiated contracts with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.
- Introduce and maintain internal business practices in line with Work safe legislation, strict Pesticide, Fumigation, Fire and Hygiene regulatory guidelines and internal profit and growth KPIs
- Maintain and ensure work safe practices are follow by conducting regular inspections, develop and introduce SWMS, SOP's and safe work Methods for services provided inline with the legislation and the customers expectations
- Assessment and Training of all customer service, technical, trades assistants and non-productive personnel.
- Contract tender proposals, presentations and face to face sales, quarterly and annual contract audits and reviews
- Prioritise Workloads to ensure deadlines are met
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Successfully managed organisational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Group Operations Manager - Parts and Service Departments
KAP Kerrys Automotive Group
10.2017 - 06.2021
- Manage a large team of 90+ employee's with 6 direct reports
- Enhanced team productivity by providing ongoing training and support to staff members.
- Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.
- Streamlined group operations by implementing efficient processes and procedures.
- Evaluated employee performance regularly, providing constructive feedback for professional growth and development.
- Overcame challenges in the face of change by remaining agile and adaptable in decision-making processes.
- Championed initiatives focused on improving internal processes for greater transparency within the organisation.
- Ensured compliance with industry regulations and company policies through diligent monitoring and enforcement of standards.
- Implemented innovative strategies for continuous process improvements, resulting in increased customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Control warehouse logistics and Inventory management
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Set and maintain KPI's to achieve Manufacture and business targets both financial and developed and implemented strategies to maximise customer satisfaction.
- Oversee to day to day operations of the Parts and Service departments
- Create profit forecasts and access future areas of growth
- Introduce and maintain internal business practices in line with Work safe legislation, strict manufacturer guidelines and internal profit and growth KPIs
- Maintain and ensure work safe practices are followed by conducting regular inspections
- Point of contact for all Panel /Collision Account Holders
- Regular pricing review for Trade and Collision Account Holders
- Priorities Workloads to ensure deadlines are met
- Interviewing and assessing new applicants
- Assessment, Training and development of all customer service staff, technical, trades assistants & non-productive personnel
- Trade apprentice assessment, training schedules and overall mentoring
- Apprentice and trainee recruitment outsourcing within schools and government information days
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Recognised as a leader who consistently delivered outstanding results while maintaining a positive work environment, fostering employee morale and engagement.
Service Manager - Automotive Service Department
KAP Kerrys Automotive Group
04.2012 - 09.2017
- Manage a large team of 80+ employee's with 4 direct reports
- Report to the Group Leadership with monthly targets and forward planning and forecast projections
- Create profit forecasts and access future areas of growth and potential profit
- Introduce and maintain internal business practices in line with work safe legislation, strict manufacture guidelines and profit and growth KPIs
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analysed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Complaint resolution and investigation, including appeal complaints within legal guidelines issued by specific manufacturers
- Conduct monthly internal audits on warranty claims to ensure specific regulations are adhered to
- Oversee the customer service standards for the dealership and create change when needed
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Pioneered sustainability initiative within service operations, reducing waste and promoting eco-friendly practices.
- Interviewing and assessing new applicants, Facilitate apprentice and trainee recruitment events outsourcing within schools and government information days
- Conduct monthly 1 on 1s for apprentice assessment, training schedules and overall mentoring
- Facilitate apprentice and trainee recruitment events outsourcing within schools and government information days
Customer Relations Manager / Human Resources
AP EAGERS GROUP
12.2010 - 06.2012
- Company Overview: working on 3 sites
- First point of contact with concern resolution
- Assessment and training of all customer service, sales, service and parts personnel
- All aspects of recruitment including screening, Interviewing and hiring new applicants
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Instituted structured follow-up processes with clients post-issue resolution, ensuring satisfaction and gathering valuable feedback for continuous service improvement.
- Designed targeted campaigns to address specific pain points identified through customer surveys, leading to increased satisfaction levels among target demographics.
- Oversee the customer service standards for the dealership and ensure processes are in place to maintain these expectations
- Complete the appeals process with concerns raised by clients within legal guidelines issued by specific manufacturers
- Time management, extensive problem solving and negotiation management
- Report to Dealer Principle with monthly KPIs
- Problem solving & Negotiation
- Marketing & Events management for all manufactures
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Customer Relations Manager - Service and Parts Department
AP EAGERS GROUP
02.2009 - 06.2010
- First point of contact with concern resolution
- Investigation, negotiation and resolution of concerns with consideration of all parties involved
- Discuss alternative measures to assist customers with resolving their concerns
- Appeal concerns within legal guidelines issued by Toyota Australia
- Time Management with scheduled appointments
- Data and file entry for backup resources
- Report to operations manager with monthly KPIs, and implement change when necessary
- Complete reports on all concerns raised by customers, managers and employees for leadership review
- High profile accounts management for Parts and Service Account holders
- Think outside the box problem solving and finding solutions
Mechanical Service Advisor
AP EAGERS GROUP
03.2008 - 06.2009
- Customer Service
- Maintain maintenance and repair of 20 servicing vehicles on a daily basis
- Invoicing and quoting on all mechanical repairs and servicing
- Time management
- Problem solving
Service Advisor / Administration
AP EAGERS GROUP
11.2005 - 03.2008
- Customer Service
- Daily running of the service reception
- Time management
- Maintain 15 servicing vehicles on a daily basis
- Invoicing and quoting on all mechanical repairs and servicing
- Data entry and filing
- Wages and time management control of the workshop
- Setting and achieving monthly KPIs
Yard Manager / Auto Electrician / Administration
Toll Vehicle & Autotrans - Prixcar Australia
02.2001 - 06.2005
- Daily office duties, data entry and filing
- Customer service
- Manage fleet maintenance and compliance
- Compliance dating for Prixcar Australia
- Installation of fuse wiring harnesses and audio electrical wiring including for Hyundai, Jeep, Chrysler and Kia
- Electrical diagnosis and testing
- Loading of transport trucks
- Surveying vehicles
Education
Diploma in Business Management - Business Management
Vocational Education And Training Course
06.2012
Certificate III in Automotive Electrical Technology -
Charles Darwin Univertisty VET Program
Darwin, NT01.2000
Skills
- Financial Management
- P&L Management
- Project Management, Contract Management
- Employee Management
- Business Development, Sales and Marketing
- Risk Assessment and Management
- Operations Management
- Inventory Tracking and Management
- Warehouse Operations
Certification
- Working with Children - Ochre Card
- Construction White Card
- DCAC Security Clearance
- Microsoft Excel Pro business
- Customer Relations Management
- RSA (Responsible Service of Alcohol
- Pesticide handling and application 5,6 &18
- Fumigation Methodology - Methyl Bromide
References
- Christian Driver, National Sales Director, Rentokil Initial Group, 0408 092 419, Christian.driver@rentokil-initial.com
- Amy Davies, Group Human Resources Manager, Kerrys Automotive Group, 0431 680 725, Amy.davies@kerrys.com.au
- Colin Middleton, Dealer Principle, Pickerings Automotive Group, 0418 999 285, Colin.Milton@pickerings.com.au
Pronouns
She / Her
Timeline
Northern Territory & Regional Western Australia Business Manager
Rentokil Initial Pty Ltd
06.2021 - Current
Group Operations Manager - Parts and Service Departments
KAP Kerrys Automotive Group
10.2017 - 06.2021
Service Manager - Automotive Service Department
KAP Kerrys Automotive Group
04.2012 - 09.2017
Customer Relations Manager / Human Resources
AP EAGERS GROUP
12.2010 - 06.2012
Customer Relations Manager - Service and Parts Department
AP EAGERS GROUP
02.2009 - 06.2010
Mechanical Service Advisor
AP EAGERS GROUP
03.2008 - 06.2009
Service Advisor / Administration
AP EAGERS GROUP
11.2005 - 03.2008
Yard Manager / Auto Electrician / Administration
Toll Vehicle & Autotrans - Prixcar Australia
02.2001 - 06.2005
Diploma in Business Management - Business Management
Vocational Education And Training Course
Certificate III in Automotive Electrical Technology -
Charles Darwin Univertisty VET Program
- Working with Children - Ochre Card
- Construction White Card
- DCAC Security Clearance
- Microsoft Excel Pro business
- Customer Relations Management
- RSA (Responsible Service of Alcohol
- Pesticide handling and application 5,6 &18
- Fumigation Methodology - Methyl Bromide
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