Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jak Killian

MITCHAM,VIC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Duty Manager

HOYTS
01.2023 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Supervised and coordinated team to provide guidance and support and maximize performance.

Retail Sales Assistant

Sportsco Eastland
12.2021 - 01.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Fierce Champ

HOYTS
10.2022 - 12.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.

Youth Basketball Coach

Hawthorn Basketball Association
06.2021 - 12.2021
  • Provided instruction to children and youth in fundamentals of basketball.
  • Acted as positive role model for team participants and in community.
  • Developed and implemented effective training and skills development strategies to improve overall team performance.

Education

Bachelor of Arts - Film And TV

JMC Academy
South Melbourne, Vic
12.2023

Skills

  • Staff Training
  • Strong Business Acumen
  • Shift Scheduling
  • Employee Interaction
  • Assessing Customer Needs
  • Process Improvement

Timeline

Duty Manager

HOYTS
01.2023 - Current

Fierce Champ

HOYTS
10.2022 - 12.2022

Retail Sales Assistant

Sportsco Eastland
12.2021 - 01.2023

Youth Basketball Coach

Hawthorn Basketball Association
06.2021 - 12.2021

Bachelor of Arts - Film And TV

JMC Academy
Jak Killian