Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jak Potter

Canberra,ACT

Summary

I'm a charismatic young man with a strong work ethic and a commitment to achieving goals in any environment. I'm also an enthusiastic, motivated, friendly and a very approachable person who works well autonomously or as part of a team. I have excellent listening and communication skills. Currently employed at Woolworth's, I have gathered a lot of useful skills and have had many new opportunities acting as a leader or just being a part of the team. Experienced in Multiple roles in store however my primary role is Store Services Assistant bringing 7 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

12
12
years of professional experience

Work History

Customer Service Assistant Manager, Online Team Member, Store Services Assistant

Woolworth's
11.2016 - 11.2024
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.

Student Volunteer

Canberra College, Rebel Sports Woden Plaza
02.2013 - 12.2015
  • Worked at rebel sport in Woden during work experience while shadowing employees.
  • Took and followed detailed directions from others.
  • Picked, sorted and processed customer orders to manage order fulfillment and increase sales.

Education

College School Diploma -

Canberra College
Canberra, ACT
11.2015

High School Diploma -

Alfred Deakin High School
Canberra, ACT
2013

Skills

  • Organized and detailed;
  • Personable and approachable;
  • Effective Workflow Management;
  • Verbal and Written Communication;
  • Billing and Filing;
  • Schedule Management;
  • Work well in team environments and autonomously;
  • Investment Accounting;
  • Time Management;
  • Account Management;
  • Personnel Training and Development;
  • MS Office Expertise;

Timeline

Customer Service Assistant Manager, Online Team Member, Store Services Assistant

Woolworth's
11.2016 - 11.2024

Student Volunteer

Canberra College, Rebel Sports Woden Plaza
02.2013 - 12.2015

College School Diploma -

Canberra College

High School Diploma -

Alfred Deakin High School
Jak Potter