Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Timeline
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Jake Houghton

West Ryde,Australia

Summary

Motivated and detail-oriented professional with experience in workshop management, event coordination, and hands-on project assembly. Skilled in team leadership, workflow optimization, and ensuring safety standards. Strong communicator with proven client-facing experience, adept at managing client expectations, and delivering exceptional service. Passionate about designing systems and products that enhance efficiency and user experiences, while maintaining high-quality standards and safety.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Labour/Customer Service Officer

Laguna Events
Southern Highlands, NSW
04.2023 - Current
  • Lead onsite teams in the construction and setup of marquees, stages, flooring, and lighting for events
  • Oversee team training, client management, and site inspection, ensuring seamless event execution and meeting client expectations
  • Coordinate event logistics, ensuring proper equipment delivery and setup while adhering to deadlines and safety standards

Workshop Manager / Workshop Coordinator

Tilt Industrial Design
06.2024 - 03.2025
  • Managed day-to-day operations of a multidisciplinary materials workshop, designing and implementing organizational systems to improve workflow and overall productivity
  • Led the successful reorganization of the workshop’s fasteners storage system, significantly improving accessibility and reducing time spent locating parts
  • Maintained a high standard of cleanliness, safety, and order in the workshop, ensuring a safer and more efficient working environment
  • Coordinated shipping and logistics of projects and parts, including managing transportation (under 4.5T GVM) and providing on-site installation support
  • Gained hands-on experience in project assembly, including fabricating in-house projects and utilizing various machinery for cutting, grinding, drilling, and woodworking
  • Enhanced workshop safety skills, including obtaining a forklift license, white card, and first aid certification
  • Played a key role in ensuring compliance with PPE standards and safety regulations, contributing to a safe workspace for all team members
  • Developed advanced physical and technical skills in woodworking, metal cutting, painting, polishing, and materials handling

Key Achievements:

  • Transformed the workshop into a well-organized, clean, and safe environment, improving workflow efficiency and reducing operational downtime
  • Managed logistical operations successfully, ensuring timely deliveries and on-site assembly of project components

Crew Member

Show Support
Sydney
03.2023 - 07.2024
  • Assist with event setup, including the construction of stages, marquees, and flooring
  • Provide warehouse support and contribute to client management during events
  • Supervise team members and support the coordination of various event services
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Talked pleasantly with customers while taking orders and promoted a positive image for business.

Customer Service

IGA Moss Vale
Southern Highlands
03.2021 - 09.2022
  • Provided excellent customer service in a fast-paced retail environment
  • Operated checkout and handled various store duties to ensure smooth store operations

Crew Member

Show Pony Events
Southern Highlands
03.2019 - 09.2022
  • Delivered and set up event equipment, including marquees and stages
  • Assisted with event styling and coordination, ensuring seamless execution of event requirements
  • Provided event wait staff and support to clients as needed

Umpire

Hawkes AFL Club
Southern Highlands
03.2019 - 09.2022
  • Officiated matches, ensuring fair play and adherence to the rules of the game
  • Managed on-field disputes and communicated effectively with players and officials

Education

Higher School Certificate -

Oxley College
Burradoo, Southern Highlands
01.2022

Skills

  • Open and collaborative communicator
  • Strong customer focus
  • Project & time management
  • Team training and leadership
  • Customer service
  • Logistics management
  • Client communication
  • PPE management
  • Workshop organization
  • Maya
  • InDesign
  • Illustrator
  • Photoshop
  • Autodesk Fusion 360
  • SolidWorks
  • Blender

Certification

  • Forklift License
  • White Card
  • First Aid Certificate
  • Drivers Licence

References

Professional:

Tim Philips, Tilt Industrial Design, 0407 528 745

Alex Laguna, Laguna Events, 0409 125 325

Show Support, 1300 973 016

Bec Houghton Show Pony Events 0403 143 440

Joy Cox, IGA, 0413 639 577

Nathan Lomas, AFL, 0405 204 025

Personal:

Jayne Walsh, 0402 115 601

Peter Williams, 0477 422 132

Sam Hodzic, 0414 802 167

Rowan Thripp, 0431 565 588

Hobbies and Interests

  • Water sports
  • Gaming
  • Hiking / Camping
  • Music

Timeline

Workshop Manager / Workshop Coordinator

Tilt Industrial Design
06.2024 - 03.2025

Labour/Customer Service Officer

Laguna Events
04.2023 - Current

Crew Member

Show Support
03.2023 - 07.2024

Customer Service

IGA Moss Vale
03.2021 - 09.2022

Crew Member

Show Pony Events
03.2019 - 09.2022

Umpire

Hawkes AFL Club
03.2019 - 09.2022

Higher School Certificate -

Oxley College
Jake Houghton