- Swimming
- Yoga
- Gym Workouts
- Pilates
- Surfing
- Guitar
Jake Pitcher
Quinns Rocks
Summary
Hello, my name is Jake, and I am a dedicated and hardworking professional based in Western Australia. I am currently undertaking a Bachelor of Secondary Education and would love the opportunity for part-time work in-between my studies. With a strong background in customer service, I have developed a reputation for being hardworking, reliable, and adaptable in fast-paced environments. My experience has allowed me to refine my ability to provide detailed information, resolve issues efficiently, and ensure a positive customer experience.
I pride myself on my strong communication skills and ability to build positive relationships with both customers and colleagues. I am proficient with most Microsoft software, problem-solving and process improvement, and always striving to enhance workplace efficiency. My calm and welcoming nature enables me to remain composed under pressure, while my commitment to teamwork ensures that I collaborate effectively and follow workplace policies and procedures.
I am passionate about delivering high-quality service and continuously seek opportunities to grow and contribute positively to any team I am part of.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Membership Service Officer
City Of Joondalup
06.2023 - Current
- Maintaining detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Working closely within a team environment to meet deadlines.
- Enhancing customer satisfaction by efficiently addressing and resolving service-related issues in a timely and friendly manner.
- Presenting targeted, informative, accurate, and relevant information to potential clients interested in becoming members
Trade Assistant
Radwest Construction
01.2021 - 02.2023
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Drove all across Perth metro and regional areas towing a large trailer with heavy loads.
- Installed and maintained a variety of heavy duty industrial roller doors for large corporations, including mining and resources buildings.
- Worked in a variety of weather conditions to the best of my ability as not to let down my supervisor.
Casual Events Staff
City of Joondalup
06.2019 - 02.2021
- Assisted event manager with tasks including set up and pack down of large city run events.
- Worked under pressure and met deadlines working within a team environment.
- Exhibited flexibility while adapting to last-minute changes or unexpected obstacles during live events without compromising quality standards or guest experience levels.
2020 Harvest Chaser Bin Operator
Kuibrook Farms
10.2020 - 12.2020
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Engaged in daily service and diagnostic operations of large farming machinery.
- Worked extremely long hours that were challenging on the mind and body without hesitation.
Foodary Team Member
Ampol (Caltex)
02.2019 - 09.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly, including barista skills, till operations, closing duties.
- Worked night shifts and followed strict procedures to keep myself and the store safe.
- Provided excellent customer service to extremely challenging customers on night shifts.
Roof Carpenter
Hartzer Roofing
05.2018 - 01.2019
- Safely and efficiently operated a variety of battery and power operated tools.
- Worked within a small team setting to meet strict deadlines.
- Worked with steel truss roof structures.
Kitchen Hand
Black's Pub
02.2018 - 04.2018
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained great team relations working within a stressful and intense environment..
Pro Shop Attendant
Sun City Country Club
03.2014 - 02.2018
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
Education
Bachelor of Education - Secondary English Education
Edith Cowan University
Perth, WA11-2027
Certification
HLTAID009 - Provide Cardiopulmonary First Aid
HLTAID010 - Provide Basic Emergency Life Support
SITHFAB002 - Responsible Service of Alcohol
Interests
Timeline
Membership Service Officer
City Of Joondalup
06.2023 - Current
Trade Assistant
Radwest Construction
01.2021 - 02.2023
2020 Harvest Chaser Bin Operator
Kuibrook Farms
10.2020 - 12.2020
Casual Events Staff
City of Joondalup
06.2019 - 02.2021
Foodary Team Member
Ampol (Caltex)
02.2019 - 09.2020
Roof Carpenter
Hartzer Roofing
05.2018 - 01.2019
Kitchen Hand
Black's Pub
02.2018 - 04.2018
Pro Shop Attendant
Sun City Country Club
03.2014 - 02.2018
Bachelor of Education - Secondary English Education
Edith Cowan University
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