Jakita Clive
Innisfail,QLD
Summary
Dynamic and results-oriented professional with proven expertise in administrative and retail environments, notably with My Pathway. Excelled in enhancing customer satisfaction and streamlining operations through exceptional problem-solving and communication skills. Demonstrated adaptability and a commitment to professionalism, significantly contributing to team success and operational efficiency.
Overview
2
2
years of professional experience
Work History
Business Administration Trainee
My Pathway
Cairns, QLD
11.2016 - 10.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Developed proficiency in multiple software applications, enabling more effective completion of administrative tasks.
- Supported team members with timely provision of essential administrative information, increasing overall productivity.
- Organized and maintained comprehensive filing systems for efficient document retrieval and data management.
- Handled customer inquiries professionally, resolving issues promptly to maintain excellent client relations.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
Retail Worker
Kmart
Cairns, QLD
04.2016 - 06.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Assisted customers with prompt and polite support in-person and via telephone.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Certificate III - Business Administration
Training Connections Australia
Cairns, QLD10.2017
Certificate III - Community Services
Designer Life
Cairns, QLD10.2016
Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team building
- Task Prioritization
- Self Motivation
- Goal Setting
- Professionalism
- Written Communication
- Idea Development and Brainstorming
Timeline
Business Administration Trainee
My Pathway
11.2016 - 10.2017
Retail Worker
Kmart
04.2016 - 06.2016
Certificate III - Business Administration
Training Connections Australia
Certificate III - Community Services
Designer Life