Summary
Overview
Work History
Education
Skills
Timeline
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Jakita Clive

Innisfail,QLD

Summary

Dynamic and results-oriented professional with proven expertise in administrative and retail environments, notably with My Pathway. Excelled in enhancing customer satisfaction and streamlining operations through exceptional problem-solving and communication skills. Demonstrated adaptability and a commitment to professionalism, significantly contributing to team success and operational efficiency.

Overview

2
2
years of professional experience

Work History

Business Administration Trainee

My Pathway
Cairns, QLD
11.2016 - 10.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Developed proficiency in multiple software applications, enabling more effective completion of administrative tasks.
  • Supported team members with timely provision of essential administrative information, increasing overall productivity.
  • Organized and maintained comprehensive filing systems for efficient document retrieval and data management.
  • Handled customer inquiries professionally, resolving issues promptly to maintain excellent client relations.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.

Retail Worker

Kmart
Cairns, QLD
04.2016 - 06.2016
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Certificate III - Business Administration

Training Connections Australia
Cairns, QLD
10.2017

Certificate III - Community Services

Designer Life
Cairns, QLD
10.2016

Skills

  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Team building
  • Task Prioritization
  • Self Motivation
  • Goal Setting
  • Professionalism
  • Written Communication
  • Idea Development and Brainstorming

Timeline

Business Administration Trainee

My Pathway
11.2016 - 10.2017

Retail Worker

Kmart
04.2016 - 06.2016

Certificate III - Business Administration

Training Connections Australia

Certificate III - Community Services

Designer Life
Jakita Clive