Elouise Romer
Rockhampton,QLD
Summary
My name is Elouise, I am a proud 20 year old Indigenous woman from Rockhampton. I am looking to further improve and utilise my skills with Rockhampton Regional Council. I am a committed Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs and would love to join a team with the same skills and values.
Overview
5
5
years of professional experience
Work History
Business Administration Trainee
Rockhampton Regional Council
Rockhampton, QLD
05.2024 - Current
- Handled customer inquiries professionally, resolving issues promptly to maintain excellent client relations.
- Contributed to the development of company policies and procedures that fostered a positive work environment.
- Utilised a range of Council specific applications and Microsoft Office to complete daily tasks.
- Enhanced operational efficiency by streamlining processes and implementing best practices in business administration tasks.
- Aided colleagues, managers, and customers through regular communication and assistance.
Team Manager
Runaways Netball Club
Rockhampton, QLD
01.2022 - Current
- Managed scheduling for team activities with designated digital tools.
- Engage with Club Committee to resolve matters.
- Coordinated distribution of essential information to ensure readiness.
Customer Service Representative
Budget Car and Truck Rentals
Rockhampton, QLD
03.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Investigated and resolved accounting, service and delivery concerns.
Full Time Retail Sales Assistant
Wendy's Stockland
Rockhampton, QLD
12.2022 - 03.2023
- Performed complete inventory checks of all stock and supplies at directed intervals.
- Worked collaboratively with team members to achieve sales targets.
- Assisted in training new staff to ensure smooth integration into team.
- Improved customer loyalty by providing personalised service.
Casual Retail Sales Assistant
Wendy's Stockland
Rockhampton , QLD
01.2020 - 12.2022
- Maintained clean, organised store environment for an inviting shopping experience for customers.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Certificate - Business Administration
Rockhampton Regional Council
Rockhampton12-2024
High School Diploma -
Rockhampton State High School
Rockhampton, QLD10-2022
Certificate 3 - Fitness
Rockhampton State High School
Rockhampton10-2022
Certificate 2 - Skills For Work And Vocational Pathways
Rockhampton State High School
Rockhampton10-2022
Skills
- Outstanding Customer Service
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Analytical skills
- Process analysis
- Adaptability and flexibility
References
Natalie Richter - Supervisor Parks Support
Rockhampton Regional Council
0439 054 221 | Natalie.Richter@rrc.qld.gov.au
Erica Kluver - Technical Officer
Rockhampton Regional Council
0412 263 248 | Erica.Kluver@rrc.qld.gov.au
Cassie Kingston - Part Owner of Wendy's Stockland
Wendy's Stockland
0437 611 166
Timeline
Business Administration Trainee
Rockhampton Regional Council
05.2024 - Current
Customer Service Representative
Budget Car and Truck Rentals
03.2023 - 05.2024
Full Time Retail Sales Assistant
Wendy's Stockland
12.2022 - 03.2023
Team Manager
Runaways Netball Club
01.2022 - Current
Casual Retail Sales Assistant
Wendy's Stockland
01.2020 - 12.2022
Certificate - Business Administration
Rockhampton Regional Council
High School Diploma -
Rockhampton State High School
Certificate 3 - Fitness
Rockhampton State High School
Certificate 2 - Skills For Work And Vocational Pathways
Rockhampton State High School
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