- Team Sports - Cricket, Rugby, Soccer
- Physical Fitness and Wellbeing - Weight training, running
- Community Engagement - Model UN Youth Competition, Envirothon, Worlds Greatest Shave participant
- Video Editing/ Social Media
James Burke
Tingira Heights,NSW
Summary
Experienced with providing excellent customer service in high-energy environments. Utilizes strong interpersonal skills to engage with diverse clientele and enhance guest experiences. Knowledge of inventory management and adherence to safety protocols. Very open-minded to feedback and driven to learn new skills and improve.
Overview
4
4
years of professional experience
Work History
Bar Staff
Warners Bay Sports Club
01.2024 - Current
- Enforced and complied with state liquor and gaming laws to uphold exemplary reputation of venue.
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Provided exceptional service to large groups during events and functions including operating the function room bar.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
- Reduced waste by closely monitoring inventory levels and implementing effective stock rotation practices.
- Streamlined order processing by effectively multitasking while remaining attentive to individual customer needs.
Volunteer Cricket Umpire
Various
01.2021 - 09.2024
- Maintained a professional demeanor throughout games, effectively managing conflicts between players or coaches when necessary.
- Contributed to efficient game management by collaborating with other officials and communicating clearly on calls made during gameplay.
- Improved game fairness by enforcing rules, regulations, and upholding the highest standards of sportsmanship.
- Maintained control of games, for safe, timely event running.
Delivery Expert
Dominos
01.2022 - 07.2024
- Interacted positively with customers face to face and over the phone and followed store procedure to receive and place orders.
- Took responsibility for maintaining a clean work environment including washing dishes, sweeping/ scrubbing floors and proactively followed close procedure.
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
- Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
- Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
- Collaborated with team members to ensure smooth workflow and fast order processing.
- Utilized company software effectively for tracking orders, updating customer information, and managing schedules efficiently.
Activity Coordinator
Woolworths Cricket Blast
10.2022 - 02.2023
- Spoke to large groups of parents and young people to delivered clear instructions to facilitate games and drills for young people.
- Demonstrated skills and techniques for implementation by young people and provided feedback to encourage development of their own skills and co-ordination.
- Communicated effectively with other activity coordinators to ensure sessions ran efficiently according to strict time allocations.
Education
High School - Engineering, Advanced English, Extension + Advanced Maths, Physics, Economics
Merewether High School
Newcastle, NSW12.2023
Skills
- RSA and RCG qualification
- TAB and KENO training complete
- Strong multitasking
- Team player attitude
- Menu Memorization
- Customer service focus
- Cash handling expertise
- Experienced in closing procedures
Interests
Timeline
Bar Staff
Warners Bay Sports Club
01.2024 - Current
Activity Coordinator
Woolworths Cricket Blast
10.2022 - 02.2023
Delivery Expert
Dominos
01.2022 - 07.2024
Volunteer Cricket Umpire
Various
01.2021 - 09.2024
High School - Engineering, Advanced English, Extension + Advanced Maths, Physics, Economics
Merewether High School
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