James COOKE
Deer Park
Summary
James is a friendly, professional customer service based person. Is well versed in how to meet the needs of the customers or members, Approaching any situation with professionalism and respect. James has had many years in the customer service industry as well as other opportunities which have taken him out of his comfort zone and pushed him to meet his KPI's. James is eager to learn and improve his current skillset. He works well in teams and loves to make new life long friends and colleagues.
Overview
22
22
years of professional experience
Work History
MEMBERLINE CONSULTANT
RACV
02.2023 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Adhering to RACV policies, procedures, and compliance standards.
- Adapting to changes in procedures, products, or services and effectively communicating these changes to members.
- Dealing with members in hardship and supplying resolutions to their financial struggles
- Generating payment plans for members in hardship
- Working and communicating in team environments via Microsoft Teams, supporting my team with members inquiries
Collections Officer
RECOVERIESCORP
08.2022 - 02.2023
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls, 80 calls per day and met demands of busy and productive group.
- Advised customers of necessary actions and strategies for debt repayment.
- Initiated negotiations for debt recovery through email, telephone and mail contact.
- Located and monitored overdue accounts by using automated systems.
- Verified and reviewed customer account information.
- Received inbound calls and answered questions from customers satisfactorily.
Customer Service Representative
Dan Murphy's Sunbury
09.2019 - 07.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Service Technician
HYDROCHEM
10.2001 - 08.2009
- Work in call center environments
- Speaking with customers over phone and via email
- Operate inbound and outbound calls for collection purposes for NAB
- Providing hardship services to customers
Education
Certificate IV in Business -
Victoria University
2017
Skills
- CUSTOMER SERVICE BACKGROUND
- QUICK LEARNER
- WORKS WELL IN A TEAM
- EMPETHETIC WITH CUSTOMERS
- ALWAYS SHOWS UP TO WORK WITH A SMILE
- MEETING KPI'S
- WORKS WELL UNDER PRESSURE
Timeline
MEMBERLINE CONSULTANT
RACV
02.2023 - Current
Collections Officer
RECOVERIESCORP
08.2022 - 02.2023
Customer Service Representative
Dan Murphy's Sunbury
09.2019 - 07.2021
Service Technician
HYDROCHEM
10.2001 - 08.2009
Certificate IV in Business -
Victoria University
Similar Profiles
Sinke WeshoSinke Wesho
Customer Service Officer at RACVCustomer Service Officer at RACV
Samim DanishSamim Danish
Home Insurance Specialist at RACVHome Insurance Specialist at RACV
Emmet WalkerEmmet Walker
Insurance Consultant at RACVInsurance Consultant at RACV
William HollingsworthWilliam Hollingsworth
Memberline Consultant at RACVMemberline Consultant at RACV
Nathaniel RiveraNathaniel Rivera
Barista Trainer at STARBUCKS COFFEE COMPANYBarista Trainer at STARBUCKS COFFEE COMPANY